Job Description

Posted Date: Jul 11, 2023

RCMP and Enforcement Services Customer Service Supervisor

Strathcona County, Strathcona County

The Customer Service Supervisor is responsible for the daily operation of the Strathcona County RCMP detachment customer service (front counter) team. This includes the supervision and leadership of municipal staff and ensuring that interaction with clients is according to policies and procedures.

Key Responsibilities Include:

Responsibilities:

• Provide leadership, direction, guidance and development for a strong operational unit of customer service representatives including recruitment, performance management, performance appraisals, learning plans and team building

• Ensure service expectations are met for client satisfaction and for the safety of RCMP, municipal staff and the public

• Establish schedules, mediate employee conflicts, ensure National and Divisional RCMP policies and procedures are followed

• First response to client inquiries at the front counter of the RCMP Detachment

• Receive, generate, and process front counter inquiries for investigative and information files, as well as prepare complaint files for RCMP and Enforcement Services

• Use professionalism, knowledge and understanding of the criminal justice system, bylaws, criminal and civil law to provide clients with advice, guidance, and direction to the appropriate resource(s)

• Data entry into RCMP & Enforcement Services record management systems

• Complete, process and document criminal records checks using CPIC; notify RCMP personnel of applicants with outstanding warrants for arrest

• Review and process payments for Receiver General of Canada and Strathcona County

• Control building access and security

Requirements:

Skills and Abilities

• Requires working knowledge of RCMP and County policies and procedures, Criminal Code, federal and provincial statues, municipal bylaws, and the Canadian Legal System and court documents

• Strong leadership skills and supervisory abilities

• Ability to maintain a professional, positive image with effective interpersonal and communication skills

• Effective time management skills and the ability to prioritize a large workload, staying focused during frequent interruptions

• Good judgement and analytical skills with the ability to think and act quickly in stressful and high-pressure situations

• Ability to remain objective and diplomatic, using mature judgement, and maintain the highest level of confidentiality

• Proficient in the use of RCMP and County software and equipment including: PROS, CPIC, ROADS, JOIN, CIIDS, ROSS, PAT

Qualifications

• Post-secondary specialized training/certificate in a related field and 5 years related work experience

• Experience in a policing, law enforcement, and/or justice environment is considered an asset

• Recognized supervisory development training and experience

Conditions of Employment

• Ability to obtain an RCMP Enhanced Reliability Security Clearance

Equivalencies of education and experience may be considered.

Successful candidates will be required to provide proof of education and professional credentials as noted in the resume.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

In addition to providing a dynamic work environment, we offer a competitive salary and benefits package.

Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.

Please apply on our website:

Additional Job Information:

Salary Range: $70,595.20 - $88,212.80
Posted Date: Jul 11, 2023
Closing Date: Jul 24, 2023

Rural Municipalities of Alberta