Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title RBCx - UX/CX Analyst, Intern



What will you do?

• Work closely with our product, experience design, and technical teams across a number of products and business verticals to validate new product ideas, balancing business goals with optimal user experience.
• Work closely with our brand team across a number of our Ventures to help audit mature Ventures, define and redefine new and existing brand strategies.
• Conduct usability test, card sorts, user interviews, ethnographic research, and diary studies - leveraging best in class methodology.
• Conduct qualitative and quantitative tests, secondary research mining, synthesize large amounts of data/information, pull out key themes and turn research results into insights.
• Articulate results through compelling storytelling to bring user feedback to key stakeholders, supporting the optimization and refinement of cutting edge experiences.

What do you need to succeed?

Must-have

• Are passionate and entrepreneurial; the idea of creating something new from scratch excites and motivates you.
• Advocate for users out of a deep empathy for them.
• Keen to understand why people do what they do - especially in the context of brand strategy.
• Champion all elements of the user experience.
• Have a strong understanding of the product design process (including research, user flows, wire-framing, prototyping, and testing).
• Are able to articulate the thinking & strategy behind their work.
• Are confident leading design sprints and managing stakeholders.
• Can execute, analyze and synthesize multiple research types.
• Prefer to work closely with other disciplines and value the opinion of team members across the company.
• Value open communication and working on a small and transparent team.

Nice-to-have

• Strong skills & working knowledge of the tools of the trade (usability testing, Optimal Workshop, Usertesting.com, etc.).
• Demonstrated ability to deliver well-thought-out design recommendations based on user research (portfolio).
• Experience working in fast paced, experimental or start-up environments.
• Design skills in Figma, Sketch and Creative Suite a bonus.
• Understanding of statistics and quantitative analysis a bonus.
• Understanding of brand strategy a bonus.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work and make a difference.
• Opportunities to build close relationships.

About RBC

Royal Bank of Canada is Canada\xe2\x80\x99s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America\xe2\x80\x99s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit .

Job Summary

What is the opportunity?

\xe2\x97\x8f RBC is reimagining the role we play in our clients\xe2\x80\x99 lives. To do this, we created a new organization \xe2\x80\x93 RBCx \xe2\x80\x93 which operates separately from the core bank business. RBCx works in small agile teams focused on creating new products, services, and businesses, allowing the core business to test new models and develop better relationships outside of traditional banking.

\xe2\x97\x8f RBCx is looking for an exceptional UX/CX Analyst to participate in our intern program. This individual will play a central role in shaping new products \xe2\x80\x93 helping us to bring mixed method validation and the UCD process to support the creation of exceptional user experiences. As well, supporting the brand team in qualitative and quantitative research and competitive analysis. The ideal candidate has training in design techniques paired with out of the box thinking and a natural sense for business and strategic viability.

A little bit about you:

\xe2\x97\x8f You\xe2\x80\x99re a researcher first - you live and breathe the scientific process and excel at bringing qualitative and quantitative validation to the design process. You love the idea of solving meaningful problems through an iterative, human centered approach.

\xe2\x97\x8f You are passionate about tying user-needs to business strategy - finding the sweet spot between the technical capabilities, business outcomes and the user requirements.

\xe2\x97\x8f You get excited about conceptualizing new products and services that don\xe2\x80\x99t exist today.

\xe2\x97\x8f You love working with highly-engaged, motivated teams that are on a quest to change things for the better.

\xe2\x97\x8f You enjoy synthesizing data and pulling insights from raw data to help define and guide strategies. You have a keen ability to visualize and communicate the key points from several different research streams.

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Student/Coop (Fixed Term)

Pay Type: Salaried

Posted Date: 2023-08-29

Application Deadline: 2023-10-06

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada