Job Description

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.



WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Ramp Service Manager, YVR

(Full Time)

Reporting to the YVR Senior Manager Ground Operations, the Ramp Service Manager will work closely with our ground handler, WestJet's Hub Control Centre and other internal/external stakeholders to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, baggage operations, guest experience and employee engagement.

Key Deliverables Include:

Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner's staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays Lead/participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities Responsible for ensuring planning with all operational stakeholders on ramp operations Management of incident investigations and ensure that detailed Incident Hazard Reporting and all reporting requirements are completed in accordance with WestJet and Airports procedures Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions Management of tactical planning for improving SPOT and MBR Metrics during shift and for proactive/future planning purposes Monitor, review, and report daily on key performance indicators (KPI's) Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator Ensures team compliance to WestJet, Transport Canada, and all other regulatory bodies' safety and security management standards and responds accordingly to safety action items Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc. Responsible for completing safety audits and direction of quality control measures Responsible to monitor Airport Authority equipment, including testing and reporting, to ensure quality that would otherwise bring cost to WestJet or impact guest experience Complete a daily shift summary report Provide and fulfill such other duties and other responsibilities that may be required by WestJet from time to time

Experience and Qualifications:

3-5 years airline operations experience required Ramp operations experience required 3+ years leadership experience required Must be able to obtain a Restricted Area Identity Card (RAIC)


+ - Current RAIC holder considered a strong asset
Must hold a valid drivers license and be able to obtain a YVR Airside Vehicle Operator Permit (AVOP).


+ - Current YVR AVOP considered a strong asset
Experience in a hub airport considered an asset Exceptional personal OTP and performance Outstanding people and communication skills, ability to mentor and motivate Proven track record in leading by example Proven history of effecting change through positive influence Ability to work a rotating schedule 24/7/365 and travel for business meetings/training Proficient in PC based applications, MS Office Suite including Power BI Position change policy applies as prior granted vacation requests will be subject to availability

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:


A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.



WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet - and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.





At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.





We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.



For more information about everything WestJet, please visit WestJet.com.