Job Description

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.
EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.
Our Calgary location is seeking an experienced Ramp Agent Lead to support our diverse operations. The part-time position will be on weekdays, with open availability on Tuesday's and Wednesday's to support our operational needs. The successful candidate must be willing to lead the team of 6 to 7 and must have a good understanding of the job requirements as listed below.
Description:
The Ramp Lead is responsible for supporting all ground handling operations; they are accountable for ensuring all policies and procedures are followed in the ramp operation. Ramp Leads act as the first point of contact for all Ramp Agents on shift and are responsible for communicating and escalating issues to Supervisors.
Responsibilities:

• Ensure adherence of corporate, departmental and OH&S policies and procedures.
• Plan, design and perform ramp services according to standards set by Executive Flight Centre
• Accountable for directing all ramp activities including; aircraft parking positions, flight lead assignments, and passenger movement.
• Provide training, guidance and mentorship to ramp staff in operational requirements for aircraft and ramp functions.
• Direct, plan, prioritize and organize day to day ramp operations effectively, delegating tasks appropriately and efficiently to the Ramp Agents.
• Follow Ground Operations Manual to administer company's policies and procedures effectively providing excellent role modeling, leadership and setting the highest standard of performance.
• Marshall, chock, load and unload aircraft.
• Ramp services, including operations and maintenance of ground service equipment.
• Groom aircraft, including lavatory and potable water.
• Direct passengers on the apron as instructed by Passenger Service Agents.
• Function as Flight Lead and collaborate with Passenger Service Agents to ensure smooth ramp operations.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company's Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Experience and Qualifications:

• Previous experience in the aviation industry in a similar role would be an asset.
• A valid class 5 driver's license is required.
• Ability to obtain a current/valid Restricted Area Identity Card (RAIC) is required.
• Airport Security Clearance and Driver's Abstract is required as a condition of employment.
• Obtain a restricted operator's certificate (radio license) within 60 days of employment.
• First Aid and CPR would be an asset.
• Able to work inclement weather, overtime, extended shifts and stat holidays as required.
• Able to effectively communicate both verbally and in writing.
• Able to lift or move up to 60 lbs independently.
• Able to work in confined spaces.
• Highly motivated and able to work with minimal or no supervision.
• Basic mathematics, trouble shooting skills and excellent attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally.
• A strong work ethic and positive team attitude.
• Professional, punctual, meticulous and diligent.
• Must meet all requirements and training for Ramp Agent positions and show demonstrated proficiency in all areas.
• Training and certification required by EFC standards
• Able to work collaboratively as a productive member of the EFC Team.

What EFC can Offer?

• Competitive compensation.
• A fun and exciting working environment.
• Free Health and Dental Benefits for Part Time Employees.
• A discretionary bonus program based on over all company performance.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.
We thank all applicants for their interest in EFC Aviation; however, only candidates selected for interviews will be contacted.
INDALL

Skills Required