Job Description

Key Responsibilities:
xc2xb7 Document the current state of the Quest KACE SMA and Service Desk configurations.
xc2xb7 Create detailed documentation for hardware and software inventories managed by KACE.
xc2xb7 Develop comprehensive documentation for existing workflows, automated processes, and procedures within KACE.
xc2xb7 Record backup and recovery procedures for the KACE environment.
xc2xb7 Ensure all documentation is accurate, up-to-date, and easily accessible.
xc2xb7 Generate and document reports related to system performance and usage.
xc2xb7 Collaborate with IT teams to gather necessary information and validate documented content.
xc2xb7 Provide training materials and user guides for end-users and IT staff on utilizing the KACE system effectively.
xc2xb7 Conduct periodic reviews and updates of documentation to reflect any changes in the KACE environment.Requirements xc2xb7 Minimum of 3 years of experience working with the Quest KACE Systems Management Appliance (SMA) and Service Desk.
xc2xb7 Strong knowledge of IT service management (ITSM) principles and best practices.
xc2xb7 Proficiency in creating detailed technical documentation.
xc2xb7 Excellent organizational skills and attention to detail.
xc2xb7 Strong communication and interpersonal skills to interact effectively with IT staff.
xc2xb7 Ability to work independently and as part of a team.Preferred Qualifications:
xc2xb7 Certification in Quest KACE or related ITSM tools.
xc2xb7 Experience with other IT management and monitoring tools.
xc2xb7 Knowledge of scripting languages such as PowerShell or VBScript.NewFound Recruiting is a Canadian professional services company headquartered in Ottawa, Ontario, and is one of Canada's leaders in professional staffing and recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience give you the assurance that we will provide the right answers to your difficult questions.At NewFound, we believe that diversity and inclusion among our teammates are critical to our success. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age, race, colour, national origin, sex, gender, sexual orientation, religion, physical or mental disability, or any other category protected by law. All employment at NewFound is based on personal merit, qualifications, experience, ability, and job performance. NewFound welcomes and encourages applications from people with disabilities, and we will provide reasonable accommodations, accessible formats, and communication support upon request during the recruitment and selection process. If you require accommodation, please contact Human Resources at info@newfoundrecruiting.com.

NewFound Recruiting