Job Description

QUALITY AND PERFORMANCE CONSULTANT - NON- UNION (FT)

Position: Quality and Performance Consultant

Dept: Regional Cancer Program
Posting ID: 2023-35937

Role Level: Professional Group (PG09) - $38.24 to $47.85

Status: Full-Time (x3)

Site: Credit Valley Hospital

Shift: 37.5 hours/week

Posted: December 29, 2023

Posted until filled

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Department: Regional Cancer Program

The Mississauga Halton Central West Regional Cancer Program (MHCW RCP) oversees the delivery and quality of cancer services for more than 2.2 million residents living in the Central West and Mississauga Halton region. Regional Cancer Programs are part of Ontario\xe2\x80\x99s cancer system leading local strategy implementation to provide person-centred, safe, equitable, efficient, effective, and timely cancer care on a foundation of quality improvement principles.

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Reporting to the Manager, Clinical Integration & Cancer Services Strategy and working within and across the RCP portfolios, the Quality and Performance Consultant will be responsible for meeting OH-CCO, and internally defined, deliverables through integration into the clinic space, performing quality audits, defining observations against guidelines and standards, supporting the development and implementation of corrective actions, and evaluating the effectiveness of implemented corrective action plans. Through assessment and evaluation of key metrics, the role will provide suggestions and guide strategic initiatives to improve performance and quality outcomes utilizing the identification and implementation of guidelines and standards to support best practice.

Aligned with OH-CCO\xe2\x80\x99s Ontario Cancer Plan, the RCP is dedicated to delivering the highest quality, compassionate, patient-centred cancer care that is designed to improve patient outcomes and reduce the burden of cancer. Areas of focus include supporting strategic initiatives to improve access, quality and sustainability along the cancer journey, and improve the quality and standardization of cancer care across the Region.

Job Responsibilities:

• Support the design, implementation and evaluation of deliverables as defined by OH-CCO, and as defined by regional needs
• Lead and support knowledge transfer events with a focus on cancer treatment modalities
• Work on initiatives to improve provincial scorecard indicators for the region
• Work on capacity evaluation and improvement through models of care standards
• Work with clinical leads to design and implement project deliverables
• Perform quality assessment evaluation and propose initiatives in the ambulatory environment to improve access to care
• Support the Regional Cancer Center (RCC) and hospitals in our region in developing strategies to manage cancer volumes and wait times performance
• Evaluate quarterly performance data and provide analysis to create action plans to improve wait times
• Lead market share analysis to provide recommendations for access to care closer to home
• Assist with strategy and planning initiatives, engaging with internal and external stakeholders to optimize opportunities for collaboration
• Attend meetings to support regional initiatives
• Support all portfolios across the cancer patient pathway as needed
• Work with the Regional Leads to identify opportunities for improvement and understand current state challenges
• Assist with the development of annual work plans; identify key initiatives, performance measures/benchmarks, timelines and targets
• Support the implementation of initiatives outlined in the work plans
• Using model of care standards, assess hospital compliance and develop an approach to improve access to quality of care with a focus on outcomes

Key Qualifications:

• Post-secondary degree in a health-related field preferred
• Masters in healthcare and/or quality related field is an asset
• Minimum of 3-5 years of experience in a role that has a strong emphasis on quality improvement in a health care environment: previous experience in healthcare environment such as hospital, government agency, primary care, research institute, etc. an asset
• Project management experience an asset
• Demonstrated analytical and problem solving skills
• Demonstrated commitment to quality improvement and performance metrics, must be results and outcomes oriented
• Demonstrated understanding of corrective action plans and effectiveness verification strategies
• Excellent organizational, project planning and relationship building skills
• Strong communications and excellent interpersonal skills
• Must be able to organize and prioritize work and handle multiple tasks in a fast-paced environment

To pursue this career opportunity, please visit our website:

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners\xe2\x80\x99 (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, M\xc3\xa9tis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners