Job Description

Watch your career take flight at GardaWorld!

We are currently hiring a Quality Oversight Manager to ensure quality control for the Calgary International Airport through the provision of oversight, positive feedback, coaching and mentoring.

GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.



Duties include but are not limited to the following:

• Oversight and monitoring of compliance and checkpoint performance
• Independently observes work procedures following through on any Standard Operating Procedure, (SOP) not met or understood with positive feedback, coaching & mentoring or Corrective Action as required
• Intervenes if aspects of the screening process are not completed or if critical aspects of the screening process are performed incorrectly
• Oversees and documents compliance with CATSA\'s SOPs
• Collects data to measure SOP compliance and Screening Officer performance, highlighting issues and trends to assist with continuous improvement, root-cause analysis and internal Performance Improvement Plans
• Assists with site inspections, breach investigations and infiltration test investigations
• Assists various departments with continuous improvement initiatives
• Interfaces with management meetings where Screening Officer performance is evaluated and a follow-up is planned
• Performs as a Quality Oversight Manager in other airports in the Prairies region

Job Benefits:

• Competitive starting salary, benefits & bonus applicable
• Ongoing Training & Career Development
• Parking provided

Skills / Experience:

Required

• Minimum 1 year\'s experience in a related role
• Excellent communication skills, both written and verbal, (fluent in English, with French fluency an asset)
• High level of comfort dealing with a variety of interactions / escalations
• Demonstrates comprehension of standard operating procedures
• Experience in the Aviation industry is an asset
• Current or recent Transport Security Clearance is preferred
• Experience in providing training and oversight is an asset
• Highly organized and able to prioritize and handle multiple tasks
• Ability to work within a structured, highly regulated environment
• Intermediate knowledge of Microsoft Office (i.e. Word, Outlook, Excel, etc.)

Personal Characteristics:

• Analytical, detail oriented and technically astute
• Professional demeanour with the ability to develop cooperative working relationships in all areas of the business
• Easily adaptable to change and must embrace new challenges
• Reliable, independent and able to handle stress

Mandatory Requirements:

• Post-Secondary education in related field or combination of education and work experience
• Must be a Canadian Citizen or a Permanent Resident as defined in the Immigration Act with an employment authorization document
• No previous criminal background for which a pardon has not been granted
• 18 years of age or older
• Willing and able to work outside regular working hours and able to work shifts
• Able to travel across the Prairies region as required, (minimal requirement)

Additional Notes

• Internal candidates must be in good standing with no performance events on file
• Travel may be required for training. Other travel may be requested when assistance is required at other airports.
• Applicants currently residing elsewhere than the job location must CLEARLY indicate if they are seeking to relocate at their own cost

We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates. Applications will only be accepted online via www.garda.com/careers

AP20

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

GardaWorld