Job Description

Join our team and what we'll accomplish together
As the Health Data Office team within TELUS Health our mission is to responsibly leverage health data for innovation, unlocking vast potential with AI, data enablement, and interoperability. Our focus: delivering high-value health analytics, advancing the forefront of health technology for a healthier world.
TELUS Health is Canada's largest healthcare technology provider. We develop and manage Electronic Medical Records (EMR), Electronic Health Records (EHR), and secure health information exchange platforms that serve medical clinics, provincial health authorities, and hospitals nationwide.
We're seeking an experienced Quality Engineering Lead to manage and coordinate our QA team working on complex, multi-tier healthcare systems. You'll lead quality strategy, mentor QA professionals, and ensure our EMR solutions are delivered with the highest standards of quality and reliability.
What you will do
Quality Strategy & Process

• Define and implement QA strategies, methodologies, and best practices
• Establish quality standards, metrics, and KPIs to measure effectiveness
• Drive continuous improvement initiatives for testing processes and tools
• Evaluate and implement automated testing tools and frameworks
• Develop QA policies, procedures, and governance frameworks

Testing Oversight

• Oversee planning and execution of functional, integration, regression, systems integration, and UAT testing
• Review and approve test strategies, plans, cases, and scripts
• Monitor testing progress, identify risks, and implement mitigation strategies
• Ensure comprehensive test coverage for both GUI and non-GUI environments
• Support UAT coordination and production issue resolution

Team Leadership

• Lead and coordinate a team of QA testers
• Assign tasks, manage workload distribution, and optimize team resources
• Mentoring and supporting professional development
• Foster collaboration between QA, Development, Product, and Business Analysis teams

Stakeholder Management

• Serve as primary QA contact for leadership and stakeholders
• Provide regular quality reports, status updates, and risk assessments
• Participate in project planning to provide QA estimates and resource requirements

What you bring

• 7-10+ years in QA with increasing responsibility, including 3+ years leading QA teams
• Proven success testing complex, large-scale systems and building high-performing QA organizations
• Expert in QA principles, methodologies, and tools, with deep black-box testing experience on multi-tier architectures
• Advanced SQL; experience with automated testing frameworks, version control, and Python
• Familiarity with cloud platforms (AWS, GCP, or Azure) and API testing tools (Postman)
• Strong communicator and leader with excellent coaching and stakeholder management skills
• Analytical, detail-oriented problem solver with strong time management and a results-driven, customer-focused mindset
• Bachelor's degree in Computer Science or related discipline, or equivalent experience

Great-to-haves

• Healthcare sector experience, preferably with EMR/EHR systems
• Familiarity with healthcare standards (FHIR, HL7) and privacy requirements
• Professional software testing certification (e.g., ISTQB, CSTE, CSQA, ASQ CSQE) or equivalent professional development
• Hands-on experience with test automation frameworks and CI/CD pipelines
• Agile/Scrum methodology experience

Salary Range: $95,000-$143,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

Job Type: This is for a current vacancy
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology Solutions
We're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
We are honoured to be recognized
5G
TELUS's fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
1
Million active users logging into My TELUS per month (consumer mobility).
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required