Job Description

Dean Group's Office Division is now searching for a Quality Coordinator.
Role: Quality Coordinator
Location: Waterloo, ON
Industry: Medical Devices/Tech
Contract length: Temporary
Wage: $25-28/hour depending on experience
Hours: Fully onsite; Monday - Friday, 8:00am - 4:30pm
Primary Responsibilities

• Sustain quality objectives by coordinating across teams to ensure timely and effective resolution of customer complaints.
• Maintain accurate and compliant quality records related to complaint handling activities.
• Perform daily triage of incoming customer complaints, escalating issues as needed to drive prompt resolution.

Additional Responsibilities

• Manage the full complaint lifecycle, including receipt, documentation, investigation, reporting, and closure.
• Conduct root cause investigations, prepare investigation reports, and support CAPA (Corrective and Preventive Action) activities.
• Collect and analyze complaint and process metrics, including RMA data, to generate trend and surveillance reports.
• Perform independent reviews of quality records, such as Sterile Lot and DHR reviews.
• Support and maintain the Quality Management System (QMS), including training management, document control, audit readiness, and development of procedures, forms, and process maps.
• Assist with Computer System Validation (CSV) to ensure software compliance.
• Lead and/or support audits (internal, customer, and third-party) and contribute to inspection readiness.
• Participate in quality system improvement projects and the internal auditor program.

What you will need to be a successful Quality Coordinator:

• College diploma in life sciences, or related field; or equivalent experience.
• 1-3 years of experience with Quality Management Systems, preferably in a regulated industry.
• Familiarity with ISO 9001, ISO 13485, and FDA Quality System Regulations preferred.
• Strong problem-solving, organizational, and communication skills.
• Proficiency with Microsoft Office tools (Word, Excel, SharePoint).
• Ability to work independently while collaborating effectively in cross-functional teams.
• Proactive and detail-oriented mindset with strong documentation and organizational skills.
• Commitment to customer satisfaction and continuous quality improvement.

Apply today by sending your resume to !
We thank all applicants for their interest! Only suitable candidates will be contacted directly.
DEAN Group is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, provide the information in this communication or documentation about our services in a format that takes into account a person's disability.
All Dean Group staff are fully trained and have established a Customer Service Standard in an effort to ensure that our office provides excellent customer service for all, including those with disabilities.
DEAN Group is pleased to assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.
DGK 2

Skills Required