Job Description

We are currently seeking a

Quality Controller

to join our team at the Orillia plant working 42 hours per work Monday-Thursday 7:15AM-4:45PM and Fridays 8:00AM-12:00PM.



Overview



To ensure that all products leaving the manufacturing facility meet design specifications, quality standards, and installation requirements, while proactively preventing non-conformities through effective inspections, root cause analysis, and continuous improvement initiatives.



Key Responsibilities



Quality Control on the Shop Floor

Conduct in-process and final inspections of signage and architectural products before shipping. Verify that each unit matches design specifications, client requirements, and installation drawings. Identify, document, and report any deficiencies, defects, or deviations from standards. Approve or reject products based on established quality criteria.
Root Cause Analysis & Prevention

Investigate the root cause of non-conformities using structured problem-solving methods (e.g., 5 Whys, Fishbone Diagram). Collaborate with Production, Design, and Installation teams to implement corrective and preventive actions. Maintain a non-conformity log and track the effectiveness of corrective measures. Recommend process or material changes to eliminate recurring quality issues.
Cross-Department Quality Handover System

Develop and implement a "department-to-department" quality sign-off process, ensuring that: + Each department verifies and approves work before passing it forward. + All work meets project specs, documentation requirements, and visual standards.
Train department leads and staff on handover inspection criteria and the importance of internal quality assurance.
Field Installation Readiness

Ensure products are fully compliant with installation requirements to minimize adjustments, modifications, or delays on-site. Provide clear installation notes or flags when special handling or sequencing is needed.
Continuous Improvement & Training

Propose and lead quality improvement projects to reduce NCs and rework. Provide quality awareness training for production staff, focusing on: + Specification compliance. + Common defects and how to prevent them.
+ Importance of first-time-right production.
Stay up to date with industry best practices in signage and architectural fabrication quality.

Performance Metrics


Reduction in non-conformities per month. Reduction in rework hours and re-shipping costs. Percentage of products passing final inspection without defects. Number of installation site issues reported. Employee compliance with handover sign-off process.




Qualifications & Skills


Experience in manufacturing quality control, ideally in signage, architectural products, or related industries. Training or certification in quality management (e.g., ISO 9001, Six Sigma, or equivalent). Strong knowledge of fabrication processes, materials, and finishing techniques. Skilled in reading and interpreting technical drawings. Proficient in root cause analysis and corrective action planning. Strong communication skills to work effectively across departments. Ability to work independently and take initiative.

Authority


Authority to stop production or shipment of products that do not meet quality standards. Authority to request rework or adjustments before release. * Authority to recommend changes in processes or materials to improve quality outcomes.