Job Description

Job Posting:

Summary

The

Quality Continuous Improvement Technician (QCI Tech)

plays a crucial role in driving daily quality improvement initiatives at Wonderbrands bakeries. This position is responsible for conducting thorough quality checks, documenting deviations using iQMS and Cereboro, and working with the Continuous Improvement (CI) Engineering team to perform root cause analyses. By ensuring all issues are properly diagnosed and assigned to the appropriate functional areas, the QCI Tech helps maintain and enhance product quality.



QCI Techs also champion product quality improvements by actively participating in Quality Huddles as part of the VQS process, ensuring that detailed product information is available for evaluation. They utilize Six Sigma methodologies for data gathering and analysis to identify effective improvement solutions and collaborate with R&D, Engineering, and Maintenance teams to support issue resolution.



Beyond addressing quality concerns, QCI Techs play a key role in sustaining improvements by monitoring product quality, collecting data, reporting deviations, and supporting the implementation of quality programs and continuous improvement initiatives. This role emphasizes the use of technology and data analytics to enhance quality, efficiency, and compliance in a fast-paced manufacturing environment.



Additionally, QCI Techs support the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC audits, further strengthening the bakery's commitment to excellence and regulatory compliance.

Salary: $60,000 - $65,000 (Eligible for up to a 7% annual bonus)

Location: Concord, ON

Primary Responsibilities

####

1. Product Quality & Process Monitoring

Actively contribute to

product quality improvements

by collaborating with bakery teams. Monitor

production processes and parameters

to ensure compliance with recipes and ingredient specifications. Perform

routine quality inspections

on raw materials, in-process products, and finished goods. Verify

packaged products

meet quality standards. Work with

Continuous Improvement (CI) Engineers

to conduct

root cause analysis

and implement corrective actions.
####

2. Compliance & Documentation

Maintain

accurate records

of quality checks, test results, and deviations using tools like

iQMS

. Ensure compliance with

food safety regulations

(CFIA, FDA, USDA, SQF, BRC, GFSI) and internal policies. Document all

Quality Assurance (QA) processes

and maintain necessary records. Assist in

audit preparation and execution

(internal, third-party, regulatory).
####

3. Quality Huddles & Continuous Improvement

Actively participate in

daily Quality Huddles

, collecting and analyzing relevant samples. Collaborate with

production teams

to identify and resolve quality deviations. Support and implement

continuous improvement initiatives

to enhance product quality and efficiency.
####

4. Food Safety & Sanitation

Verify that

sanitation procedures

are followed to maintain a hygienic production environment. Conduct

environmental monitoring and swab testing

to ensure compliance with food safety standards. Enforce

allergen control and cross-contamination prevention measures

.
####

5. Training & Team Collaboration

Educate

production staff

on

Good Manufacturing Practices (GMPs)

and quality standards. Work closely with

R&D, Engineering, and Operations teams

to support

new product development

and

process improvements

.
####

6. Investigation & Reporting

Conduct

root cause analysis

on quality defects and customer complaints. Implement

corrective and preventive actions (CAPAs)

to prevent recurring issues. Generate and present

quality reports

to management.
####

7. Labeling, Packaging & Product Testing

Ensure

accurate labeling, coding, and packaging

in compliance with regulations. Verify

allergen declarations, ingredient lists, and nutritional information

for accuracy. Conduct

shelf-life evaluations

to assess product stability and monitor

packaging integrity

to prevent contamination.
####

8. Learning & Skill Development

Gain expertise in

Six Sigma methodology

as it applies to quality improvement. Obtain a

Green Belt in Six Sigma

within one year of starting the

QCI Tech position

. Act as a

Six Sigma champion

, sharing knowledge and promoting best practices within the bakery team.

Required Experience

####

Education & Experience

Associate's or Bachelor's degree

in

Food Science, Engineering, Quality Management,

or a related field.

2+ years of experience

in

quality assurance, continuous improvement,

or a related role in a

food manufacturing environment

.
####

Technical & Analytical Skills

Strong

problem-solving skills

and

logical thinking

to conduct

root cause analysis

effectively. Ability to

analyze production data

and generate actionable insights. Knowledge of

food safety regulations, HACCP principles,

and

industry best practices

(preferred). Experience with

quality management software, data analytics tools,

and

automation systems

(a plus). Familiarity with

Lean Manufacturing, Six Sigma,

and

Continuous Improvement (CI) methodologies

(preferred).
####

Soft Skills & Work Ethic

Strong

analytical, organizational,

and

problem-solving

abilities. Excellent

communication and collaboration

skills to work effectively across teams. Ability to

thrive in a fast-paced environment

with a focus on

continuous improvement and innovation

.

FGF Group Competencies:

Adaptive Intelligence -

Team Members respond effectively to challenges by evolving their skills, mindset, and approach.

Flexibility, Agility, Adaptability

: Thrives in dynamic environments by embracing continuous change. Quickly adjusts to new priorities and actively seeks innovative solutions. Uses setbacks as opportunities for growth and applies a relentless focus on improving outcomes. Approaches challenges with a proactive, solutions-driven mindset and openness to feedback.

Calculated Risk-Taking

: Makes strategic decisions by evaluating options and creating contingency plans.

Collaborative Intelligence -

Collaborative intelligence empowers teams to unlock collective strengths and achieve results through synergy and mutual trust.

Team First and Collaboration

: Engages with Team Members and colleagues, builds relationships, and fosters an inclusive, innovative environment.

Entrepreneurial Intelligence -

Equips Team Members to identify opportunities, overcome setbacks, and move ideas to execution effectively.

Continuous Improvement

: Drives innovation and optimizes processes to enhance quality and productivity.

Customer and Product Focus

: Addresses need proactively with accountability and a solution-oriented mindset.

Fierce Execution

: Achieves results with a strategic and hands-on approach, learning from mistakes and building trust.

Leadership Competencies

Inspire & Energize Team Members

Continually inspires and develops Team Members and promote cross-functional collaboration. Supports, shared knowledge and experience with your Team through authentic conversations and development planning Communicates clear expectations Uses insight and knowledge to influence others Understands and acknowledge differences and modifies style to support unleashing potential Demonstrates patience and empathy, while listening

Create Winning Relationships

Inspire enthusiasm & commitment by communicating a clear path to success Empowers others by delegating and providing support and opportunities for growth Identifies, raises and resolves conflict Builds trust and models the "Coach Approach"

Entrepreneurial Leadership

Encourages informed risk-taking and supports learning from outcomes. Creates an environment where your team enjoys working hard while having fun Provides feedback to reinforce results

Disclaimer:

The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added, or this description may be amended at any time.





In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.



We affirm that our hiring process, including candidate screening, evaluation, and selection,

does not

involve the use of Artificial Intelligence (AI) or automated decision-making tools. All assessments and decisions are conducted by qualified human professionals to ensure fairness, transparency, and compliance with Bill 149.

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