Job Description

Job Posting:

Ready For a Tasty New Challenge?

SUMMARY

The

Quality Continuous Improvement Technician (QCI Tech)

plays a crucial role in driving daily quality improvement initiatives at Wonderbrands bakeries. This position is responsible for conducting thorough quality checks, documenting deviations using iQMS and Cereboro, and working with the Continuous Improvement (CI) Engineering team to perform root cause analyses. By ensuring all issues are properly diagnosed and assigned to the appropriate functional areas, the QCI Tech helps maintain and enhance product quality.



QCI Techs also champion product quality improvements by actively participating in Quality Huddles as part of the VQS process, ensuring that detailed product information is available for evaluation. They utilize Six Sigma methodologies for data gathering and analysis to identify effective improvement solutions and collaborate with R&D, Engineering, and Maintenance teams to support issue resolution.



Beyond addressing quality concerns, QCI Techs play a key role in sustaining improvements by monitoring product quality, collecting data, reporting deviations, and supporting the implementation of quality programs and continuous improvement initiatives. This role emphasizes the use of technology and data analytics to enhance quality, efficiency, and compliance in a fast-paced manufacturing environment.



Additionally, QCI Techs support the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC audits, further strengthening the bakery's commitment to excellence and regulatory compliance.

What Wonderbrands Offers:

Wonderbrands believes in Home Grown Talent and accelerated career growth Competitive Compensation, Health, and Dental Benefits Pension plan with matching contribution Quarterly incentive program Discount program that covers almost everything under the sun - Restaurants, gyms, shopping, etc.

RESPONSIBILITIES:

Product Quality & Process Monitoring

Actively contribute to

product quality improvements

by collaborating with bakery teams. Monitor

production processes and parameters

to ensure compliance with recipes and ingredient specifications. Perform

routine quality inspections

on raw materials, in-process products, and finished goods. Verify

packaged products

meet quality standards. Work with

Continuous Improvement (CI) Engineers

to conduct

root cause analysis

and implement corrective actions.

Compliance & Documentation

Maintain

accurate records

of quality checks, test results, and deviations using tools like

iQMS

. Ensure compliance with

food safety regulations

(CFIA, FDA, USDA, SQF, BRC, GFSI) and internal policies. Document all

Quality Assurance (QA) processes

and maintain necessary records. Assist in

audit preparation and execution

(internal, third-party, regulatory).

Quality Huddles & Continuous Improvement

Actively participate in

daily Quality Huddles

, collecting and analyzing relevant samples. Collaborate with

production teams

to identify and resolve quality deviations. Support and implement

continuous improvement initiatives

to enhance product quality and efficiency.

Food Safety & Sanitation

Verify that

sanitation procedures

are followed to maintain a hygienic production environment. Conduct

environmental monitoring and swab testing

to ensure compliance with food safety standards. Enforce

allergen control and cross-contamination prevention measures

.

Training & Team Collaboration

Educate

production staff

on

Good Manufacturing Practices (GMPs)

and quality standards. Work closely with

R&D, Engineering, and Operations teams

to support

new product development

and

process improvements

.

Investigation & Reporting

Conduct

root cause analysis

on quality defects and customer complaints. Implement

corrective and preventive actions (CAPAs)

to prevent recurring issues. Generate and present

quality reports

to management.

Labeling, Packaging & Product Testing

Ensure

accurate labeling, coding, and packaging

in compliance with regulations. Verify

allergen declarations, ingredient lists, and nutritional information

for accuracy. Conduct

shelf-life evaluations

to assess product stability and monitor

packaging integrity

to prevent contamination.

Learning & Skill Development

Gain expertise in

Six Sigma methodology

as it applies to quality improvement. Obtain a

Green Belt in Six Sigma

within one year of starting the

QCI Tech position

. Act as a

Six Sigma champion

, sharing knowledge and promoting best practices within the bakery team.

Qualifications & Skills

Education & Experience

Associate's or Bachelor's degree

in

Food Science, Engineering, Quality Management,

or a related field.

2+ years of experience

in

quality assurance, continuous improvement,

or a related role in a

food manufacturing environment

.

Technical & Analytical Skills

Strong

problem-solving skills

and

logical thinking

to conduct

root cause analysis

effectively. Ability to

analyze production data

and generate actionable insights. Knowledge of

food safety regulations, HACCP principles,

and

industry best practices

(preferred). Experience with

quality management software, data analytics tools,

and

automation systems

(a plus). Familiarity with

Lean Manufacturing, Six Sigma,

and

Continuous Improvement (CI) methodologies

(preferred).

Soft Skills & Work Ethic

Strong

analytical, organizational,

and

problem-solving

abilities. Excellent

communication and collaboration

skills to work effectively across teams. Ability to

thrive in a fast-paced environment

with a focus on

continuous improvement and innovation

.

CORE COMPETENCIES:

Customer and Product Centricity -

Responds to the needs of both internal and external customers in a timely and courteous manner, showing a sense of urgency; always keeping our products front and centre.

Flexibility, Agility, Adaptability -

Adapts to changes; changes strategy in response to new information; responds appropriately and quickly without having all parameters defined; demonstrate tolerance for speed and uncertainty.

Team Work and Collaboration -

Uses appropriate interpersonal styles and methods of communication to gain agreement or acceptance of a plan or activity. Is effective in building constructive relationships; uses tact; interacts with others in an open, friendly manner, encourages collaboration.

Relentless obsession with continuous improvement

-Always looks for ways to improve effectiveness or efficiency, making recommendation to increase productivity in quality of work; develops innovative solutions, challenges the status quo. To be the best, never compromising.

Drives Execution

- Takes risks, learn from their mistakes, builds trust and is a role model to others. Has a "hands-on" style; is aggressive in achieving desired results.

LEADERSHIP COMPETENCIES:

Energizes and Mobilizes Team Members

Team Member Selection -

Takes ownership for selecting the right talent for the right role.

Team Member Development -

Continually develops and upgrades team members; coaching and sharing knowledge and experience, uses appropriate style and methods in enabling team to be successful.

Team Member Engagement -

Creates an environment where people enjoy working hard towards achieving mission, including creating an environment of fun and celebration while delivering results.

Performance and Development Feedback -

Communicates clear performance expectations, providing feedback in a straightforward and timely manner.

Empowerment -

Delegates effectively, providing support and opportunities for growth through empowering others.

Change Management -

Communicates change positively and seeks to enable change. Generates excitement to inspire others. Always communicating in an open manner.

Consensus Building -

Is effective at consensus building, always doing what is right for the business. Adheres to our mindset of no politics.

What is the recipe for a great career at Wonderbrands

Wonderbrands, is a leading Canadian bakery with 140 years of experience in baking packaged breads. We are the makers of Wonder Bread, Country Harvest, D'Italiano, Gadoua, and Casa Mendosa. We have a network of 14 Bakery Manufacturing facilities across Canada.

Wonderbrands, now part of the FGF Brands Group of companies, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading-edge supply chain practice and investing deeply in communities where we bake. We are heavily focused on embracing an entrepreneurial drive and a highly collaborative start up culture with an emphasis on cross-functional collaboration.

In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Disclaimer:

The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

#INDOPBR