Job Description

MAJOR RESPONSIBILITIES:

• Facilitate and manage all internal non-conformance reports (NCRs) by doing the following:

• Coordinate and documenting the correct reporting of each NCR.
• Ensure the root causes are properly assigned and pareto charts populated.
• Assign action items that come from NCRs.
• Facilitate meetings to routinely close NCRs.
• Manage NCR data on visual management boards.
• Optimize process where opportunities are identified.
• Facilitate and manage customer complaints by doing the following:

• Coordinate customer complaint review (CCR) meetings for every customer complaint
• Assign actions items from CCR meeting and schedule potential 5Why session.
• Follow up on action items and work actively to help complete them.
• Hold 5Why sessions to close off customer complaints.
• Create reports for customers when required.
• Optimize process where opportunities are identified.
• Assist in Quality Management System Implementation by doing the following:

• Assist in documenting Quality Procedures and Manuals and records.
• Facilitate Root Cause analysis and problem-solving efforts.
• Assist in conducting Internal Quality Audits and perform tooling control and calibration record maintenance.
• Assist in implementation of SPC (Statistical Process Control) techniques.
• Prepare and present monthly COQ reports.
• Operations support

• Work closely with operations group in support of key production & process improvement projects

• Projects will typically require in depth analysis, rework, or complications.
• Collect data and present it in a simple format to facilitate problem solving or reporting to customers.
• Continuous Improvement & Development projects

• CI & development projects can come from all parts of the business.
• CIC will work closely with entire operations team as well as R&D group.
• Will involve managing entire projects that may involve but are not limited to:

• Initial research
• Project scoping
• Project planning
• Design work
• Manufacturing
• Test planning and execution
• Report generation

MINIMUM QUALIFICATIONS:

TECHNICAL KNOWLEDGE/EXPERIENCE

• Post-Secondary education \xe2\x80\x93 Completion of University in Technical discipline (Mechanical or Industrial Engineering preferred)
• 1+ years of experience in a quality or continuous improvement role within a manufacturing facility.
• Knowledge of Quality Management System Implementation is an asset.
• Knowledge of Machining in an engineered-to-order business is an asset.
• Experience/exposure to the injection molding industry considered an asset.
• Strong communication and computer skills.
• Strong project management skills.

BEHAVIOURAL

• Decision Making: Utilizing effective process to make decisions.
• Teamwork: Working effectively with others.
• Analytical Skills: Strong analytical and problem-solving aptitude. Attention to detail.
• Interpersonal Skills: Effectively communicating, building rapport, and relating well to people.
• Results Oriented: Proven ability to be self-sufficient in effectively accomplishing set goals and tasks.

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