Job Description

Position: Quality Consultant Support Specialist

Posting ID: 2023-34538

Department: Patient Support Services

Status: Permanent Full Time

Site: Mississauga Hospital

Hours of Work/Shifts: Days (1100-1900) with flexibility to work evenings and weekends

Role Level: Professional Group (PG06) - $27.85 to $34.85 (salary commensurate with experience)

Posted: September 5, 2023

Internal Deadline: September 12, 2023

**The location of any vacancy/position may be changed or reassigned as per operational needs

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Job Summary:

Acting as a resource, facilitator, and liaison, the Quality Consultant supports clients, management, and frontline staff by providing coordination, analysis, reporting, and auditing to facilitate daily operations for the Patient Support Services portfolio. Back up and support for our patient-focused hosting model is a key responsibility. The Quality Consultant will record, maintain, monitor, and report on our Quality Assurance Programs. This position works closely with Team Leaders and frontline staff to provide training, orientation, and best practice instruction as well as support, coordination, and problem solving of work assignments and replacement needs. The Quality Consultant will input and/or analyze daily, weekly, and monthly statistics and produce reports as required.

Key Qualifications:

• Secondary school graduate with relevant post-secondary education and/or equivalent
• Interactive teaching with adult learners
• Strong analytical and problem solving skills required
• Excellent leadership, customer service, and interpersonal skills required
• Strong knowledge of Microsoft Office and ability to use in-house applications/databases
• Strong and effective communication and written skills combined with strong organizational skills to handle multiple tasks in a fast-paced customer service environment
• Ability to work independently as well as part of a team
• Previous health care or relevant experience required

Responsibilities:

• Carries out audits and inspections to ensure quality assurance of Trillium\xe2\x80\x99s cleaning and disinfection program
• Acts as liaison and resource person for clients, management, and staff by facilitating daily activities to ensure effective use of resources.
• Liaises with vendors to create standard operating procedures and training programs for staff
• Provides and tracks training and orientation for designated staff to ensure cleaning best practices are fully met
• Provides recording, reporting, and analysis for all quality control and assurance functions within the Patient Support Services portfolio, including patient satisfaction surveys
• Identifies and resolves issues and facilitates communication within Patient Support Services to ensure patient-focused service delivery
• Performs all other duties as required

To pursue this career opportunity, please visit our website:

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners\xe2\x80\x99 (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, M\xc3\xa9tis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners