Job Description

You might not know our name, but you know where we are. That\'s because Compass Group Canada is part of a global foodservice and support services company that\'s the 6th largest employer in the world, with 625,000 employees.
You\'ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We\'re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
Administers the regional Quality & Training Program to ensure compliance to all criteria within multi accounts. Responsible for training and updating cleaning & facility procedures for existing staff. Maintaining the QA Audit standards through engaging onsite operations teams to meet or exceed established standards.
Duties & Responsibilities:

• Maintains positive relationship with site leadership & clients through required schedule visits to discuss; areas of concern, and report on deficiencies.
• Audit execution of facilities and janitorial services and to include infection control program - support building of training programs and other corrective actions. Perform scored audits and re-audits of units
• Ensure the sites align with the Health & Safety protocols, requirements, audits and training materials.
• Monitors and reports on audit results for the region
• Works proactively in the region to identify trends and to then work in conjunction with RD and VP and site operations team to drive the necessary improvements.
• Develops training and education materials and tools, delivering to the site management.
• Suggest initiatives for improvements to productivity or service levels.
• Maintains product and service quality standards by analyzing and trending customer feedback and correlating to service quality scores - recommends correct action.
• Inspects the worksites on a regular and ongoing basis to ensure the delivery of services is consistent with the work specifications and required standards.
• Regularly reviews assignments with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.
• Conducts follow up inspections to ensure correction of deficiencies is satisfactory completed.
• Responsible for training new management members on QA and its process.
• Performs other assigned duties as needed or directed by the VP and/or RD.

Qualifications:

• Minimum experience of 5 years in a QA leadership role.
• Minimum experience of 1-2 years in Health & Safety.
• Minimum experience of 2 years in a training role relevant to Quality Assurance in Environmental services - able to understand QA principles and practices or equivalent.
• Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow - through skills.
• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
• Experience working in a fast-paced environment
• Strong written, presentations and verbal communication skills.
• Strong computer skills with knowledge of Microsoft Office
• Valid driver\'s license and driving record in good standing.
• Management of Environmental Services with proven ability to meet or exceed client expectations and QA standards is considered an asset.
• Excellent facilitation skills
• Certification as a JHS Member is considered an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.