Job Description

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

Encouraged to challenge the status quo and never stop learning in their commitment to excellence.*
Empowered with a sense of accountability and autonomy to take ownership of their work.*
Treated with respect and act with integrity by putting clients, colleagues, and community first.*
Recognized for their achievements and celebrate festivities, big and small, to make work fun.*

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance's success -- which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

QUALITY ASSURANCE & SURETY SPECIALIST, PERSONAL & COMMERCIAL INSURANCE

As a Quality Assurance & Surety Specialist with a focus on the Surety sector with the strategic impact of Quality Assurance (QA) initiatives across both personal and commercial insurance, you bring a solid background in personal and commercial insurance, a sharp eye for detail, and a customer service focus mindset. Reporting to the Director, Growth & Client Experience and the Team Leader, Commercial Client Experience, you will play a key role in strengthening our Ontario operations by developing regional quality standards, driving continuous improvement, and supporting broker development--all while leveraging your expertise in surety. You will be the go-to QA subject matter expert for our Ontario leadership team, helping to shape a culture of excellence and compliance across the province.

LOCATION AND STATUS

Full-time, permanent Toronto, ON or another Acera office

MAIN RESPONSIBILITIES

Manage and support surety bond requests, renewals, and client service needs. Act as a resource for Ontario employees, providing guidance on surety-related inquiries and submissions. Liaise with surety markets and underwriters to facilitate the placement and renewal of bonds. Assist in developing and standardizing surety workflows across Ontario offices. Lead QA initiatives in Ontario, ensuring alignment with RIBO compliance requirements. Conduct new hire audits during onboarding to ensure procedural and compliance accuracy. Perform regular spot checks of employees' activity to maintain high performance and compliance standards. Review policy applications and endorsements for accuracy, completeness, and adherence to workflow protocols. Facilitate one-on-one and group coaching sessions based on QA findings and professional development needs. Design and deliver internal workshops and information sessions focused on Ontario-specific workflows, regulatory updates, and best practices. Collaborate with branch and team leadership to identify training needs and provide targeted coaching. Build and enhance the Ontario QA program, with a focus on scalable, consistent processes. Other duties and responsibilities as assigned.

QUALIFICATIONS

5+ years of related and progressive experience in the insurance industry with a strong working knowledge of personal and commercial insurance products. Relevant experience working with Surety related insurance products is preferred. RIBO License is required CIP or CAIB designation, or working towards is considered an asset

VALUES & COMPETENCIES

High degree of professionalism and integrity Committed to excellence in customer service and builds strong relationships with clients Sales and growth focused, results driven Skilled user of the Microsoft Office Suite of products Familiar with insurance document management software Demonstrated accountability and reliability in the quality and timeliness of work Flexible and adaptable with proven problem-solving skills Works well within a team and independently and able to adjust to tight and changing deadlines Critical thinker with strong attention to details
Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.