Job Description

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada\xe2\x80\x99s most pressing health care challenges. We are one of Canada\'s Most Admired Corporate Cultures, one of Canada\xe2\x80\x99s Top 100 Employers, Canada\xe2\x80\x99s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We\xe2\x80\x99re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie \xe2\x80\x94 a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Quality Assurance Specialist
Department: Quality Control
Competition: 86307
Internal/External: Both
Employment Type: Permanent, Full Time
Location: Remote options available
Salary: Comprehensive salary and benefits
Reports To: Team Leader, Quality Control

What\xe2\x80\x99s in it for you?

Quality is in every interaction and in everything that we do. You are an advocate of customer service: you realize that if we do not understand customers\xe2\x80\x99 requirements, we will not supply them with the goods and products they expect (timely, accurately and at the right cost) and they will eventually leave us. You want to be part of a project that has customers at the forefront. You want to work in a department that has Operational Excellence at heart.

You are passionate about quality yet you recognize that it takes expert knowledge of the business and of the field to support a team through operational changes in order to achieve excellence. Basically you know that we cannot be in business tomorrow using yesterday ways of working!

Your every day with us:

• We are looking for a self-starter individual who sees Quality as a core competency touching on everything we do, but also in every interaction we have. In this function, you will support the Program Manager and Quality Control team leader in the Quality Management System implementation. You will be a key player to support the change approach in how Quality is perceived, first within the teams, second with the various stakeholder groups we work with.
• Some of the items you will be working on (but not limited to):
• Conduct investigations on current ways of working with a view to simplify them. You know that good processes enable good work.
• Work on a sample verification approach and on audits.
• Gather the requirements for and support the development of validation queries to be used by the Quality Control team. Document how to use the queries.
• Validate current standards and monitor adherence.
• Work in close collaboration with business SME\xe2\x80\x99s and partner with the Program Manager to ensure scope, schedules, risks and issues are clearly communicated, understood and aligned.
• Partner with Management when establish measures to better monitor quality.
• Data analysis (sampling, trending, patterns). Building meaningful reports with the Metrics team to share with Management.
• Investigate complaints and issues, offer avenues for resolution in order to prevent reoccurrence.
• Develop audit mechanisms for Client Solutions.
• Create and maintain (lifecycle management) quality control procedures and documentation.
• Support and coach Quality controllers on new ways of working (queries, statistical data analysis, reporting on trends and patterns etc\xe2\x80\xa6).
• Collaborate with the Training team to ensure the training delivery supports the Quality management approach.
• Act as connector between suppliers and production areas. Communicate on a regular basis to improve the quality of incoming information received in Operations.
• Support Production teams alongside other specialists.
• Work on continuous improvement projects using Lean methodology (PDCA approach).
• Validate industry best practices on a regular basis.

What you need to succeed:

• Self-starter
• Understanding of what Member first means
• Eye for details. You connect the dots and see the patterns
• Excellent communicator \xe2\x80\x93 clear, concise. You know how to communicate to different audiences
• Organized, planning projects and deliverables
• Proficient with root-cause analysis and lean methodology
• Understand the importance of data and metrics
• Analytical mind
• Creative approach to problem solving
• A post-secondary diploma or degree and/or relevant working experience in business, technology. Certificate in Quality is a plus
• Previous experience in quality control / assurance field is an advantage for this position
• Bilingual (French/English) is an asset
• This role would be a good fit for a lifelong learner with an analytical / mathematical mind who wants to be part of the journey to reach Operational Excellence (Service Industry, pharmaceutical, manufacturing)

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We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross