Primary Location CA-ON-Mississauga


Value Proposition As a leading partner in healthcare, Medline Canada\'s sole purpose is Together Improving Care \xe2\x80\x93 this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Annual Employee Appreciation Week
• Career growth and training programs
• Open communication with Senior Leaders
• Recognition programs
• Social activities
• And much more\xe2\x80\xa6

JOB SUMMARY The QARA Intern supports the QARA department with various tasks \xe2\x80\x93 this role will primarily be responsible for the administration and maintenance of Medline Canada\xe2\x80\x99s SAP complaint notification system, as well as recalls for products sold by the company. Department: QARA Reporting Manager: QA Manager & RA Manager Duration: 4-month summer Term (May \xe2\x80\x93 August 2023) CORE JOB RESPONSIBILITIES

• Enter complaints in the SAP Notification System, acknowledge, monitor complaint investigations, and close complaints.
• Coordinate and send replacements, response letters as needed.
• Communicate with Division QA and/or vendors to ensure complaints investigated in timely manner.
• Coordinate receipt of samples for forwarding to Divisions and or vendors for investigation.
• Prepare customer recall letters and customer sales tracings.
• Prepare Health Canada recall notification reports.
• Track customer responses and assist with closing the recall.
• Assist closing a backlog of complaints as well as closing a backlog of recalls.
• Review complaints to ensure investigations have been completed and prepare closing letters to customers if requested.
• Review recalls to close any gaps for customer communications and close the recall file

QUALIFICATIONS

• At least 2 years in an undergraduate program, e.g. BSc. in Science.
• Post Graduate program in QARA preferred (either completed or in process).
• Previous experience working in a related field (medical, pharmaceutical) is an asset.
• Computer skills (MS Word, Excel, Outlook, experience with SAP an asset.)
• Good communication skills (written, oral).
• Good analytical skills. Ability to meet deadlines and work under time constraints.
• An understanding of Health Canada regulations a strong asset
• Excellent communication, writing skills. Bilingual in English & French an asset.
• Good analytical and problem solving skills. Ability to handle multiple projects and meet deadlines.
• Ability to work independently and within a team.
• Computer proficiency skills (MS Office)

About Medline Canada Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care. Our Commitment to Diversity and Inclusivity Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons. Our commitment to Accessibility Medline Canada is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.