Job Description

Quality Assurance (QA) Manager

Job Duties:

Lead, prioritize, plan, and organize QA projects/assignments while maintaining schedules for assigned product lines and projects.

Develop, update, and implement Standard Operating Procedures (SOPs), including DIN-related SOPs, to ensure compliance with production processes and quality control requirements.

Review and approve production batch records.

Oversee quality inspections and release of raw materials and finished products.

Manage and support activities related to pharmaceutical site license applications, renewals, and ongoing compliance.

Build and maintain strong working relationships with internal teams and external partners to ensure timely and compliant product delivery.

Prepare, review, and maintain quality documents such as specifications and Certificates of Analysis (CoA) for finished products.

Oversee product label review at all stages (design, printing, and receiving).

Maintain and manage QA systems, documentation, and records to meet regulatory requirements.

Investigate and resolve customer complaints by preparing root cause analyses and corrective action reports.

Provide management with regular updates on compliance status, including risk assessments, audit outcomes, and continuous improvement initiatives.

Develop and maintain regulatory databases to support compliance tracking and reporting.

Mentor and support QA team members; assign tasks and review performance as needed.

Perform other QA leadership duties as assigned based on business needs.

Requirements:

Minimum 3-5 years of progressive experience in a Quality Assurance leadership role, preferably within Natural Health Products (NHP), Pharmaceuticals, Medical Devices, or Cosmetics.

Proven experience with DIN SOP development and pharmaceutical site licensing processes is strongly preferred.

Post-secondary education in Chemical, Science, Biology, Nutrition, or a related field. A degree/diploma in Quality Assurance or Regulatory Affairs is an asset.

Strong knowledge of Health Canada regulatory guidelines, especially those applicable to natural health supplement and pharmaceutical manufacturing.

Familiarity with Canadian Natural and Non-Prescription Health Product Regulations; knowledge of FDA or other international regulations is an asset.

Demonstrated ability to manage multiple projects under tight deadlines with minimal supervision.

Excellent leadership, communication, and problem-solving skills with a strong results-driven approach.

Self-motivated, organized, and detail-oriented with outstanding listening and learning skills.

Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).

Strong verbal and written communication skills in English.

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: 35 per week

Benefits:

Dental care Extended health care Life insurance On-site parking RRSP match Vision care
Ability to commute/relocate:

Scarborough, ON M1P 2P4: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

Pharmaceutical QA: 1 year (required)
Language:

English (required)
Work Location: In person