Job Description

Job description

Supply, Product development, and Design

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Quality Assurance Manager

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Quebec


Old Quebec (Head office)


Full time


The Quality Assurance Manager is responsible for ensuring that the exclusive collections meet Simons' highest standards of quality and are compliant with our requirements to ensure customer satisfaction. With both strategic and operational leadership, this role plays a key part in the continuous elevation of quality standards across the company.


The manager oversees the creation, implementation, and evolution of quality standards and processes across all stages of the product life cycle--from initial development to final delivery--focusing on rigor, continuous improvement, customer experience, and risk prevention. They support teams in addressing quality issues, analyzing complaints, and deploying long-term corrective actions. They also act as an internal reference on regulatory compliance and maintain collaborative, accountable relationships with suppliers.

Key Responsibilities

Define, update, and deploy quality standards, manuals, and testing protocols to internal teams and suppliers. Monitor quality KPIs, propose corrective actions, and ensure their effective implementation. Lead continuous improvement initiatives in quality processes based on customer feedback and industry best practices. Oversee product inspections, supplier audits, and product risk assessments. Ensure regulatory compliance (safety, labeling, performance) and coordinate corrective measures when needed. Analyze customer returns and product-related issues to implement sustainable solutions with cross-functional teams. Collaborate with suppliers to assess their quality performance and promote alignment with Simons' standards. Collaborate with members of the compliance team to ensure compliance with laws and regulations regarding chemical products, social and environmental compliance, and contribute to updating internal policies (code of conduct, material policy, etc.).

Desired Profile

University degree in sustainability, supply chain management, business administration, or a related field, or equivalent experience. Minimum of 6 years' experience in quality assurance or sourcing, preferably in fashion or home product sectors. Fluency in both French and English, spoken and written, to collaborate effectively with all stakeholders. Strong organizational skills, attention to detail, and ability to manage multiple deadlines. Ability to work collaboratively and proactively in a fast-paced environment. Proficiency with Microsoft Office Suite. Willingness to travel internationally as needed.

Benefits Avalaible

+ Group insurance plan. + Up to 40% off Simons purchases.


Head Office


(Head office)
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