Job Description

Union: OPSEU
Job Number: J1025-0187
Job Title: Quality Assurance Analyst/Software Tester (12 months)
Job Type: Contract
City, Province, Country: Toronto, Ontario, Canada
Job Location: Toronto
Job Category: Information Technology
Role Designation: Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.
Open Positions: 1
Posting Date: October 9, 2025
Closing Date: October 23, 2025
Salary: $84,469.23 - $97,922.99/Year
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Metis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.
Primary function
As part of the IT Quality Assurance & Corporate Analysts team, the Quality Assurance Analyst/Software Tester will participate in either waterfall or agile project environments. They will be responsible for coordinating and conducting tests on business applications and software, ensuring bugs are identified and resolved before deployment to production systems.
Throughout the testing process, this role will collaborate with various IT and business stakeholders during the DAT, FAT, and UAT phases to ensure the system solution/build aligns with business objectives and functional requirements through diverse test scenarios. Responsibilities may include executing hands-on tests, evaluating the product from an end-user's perspective, and coordinating the development of test scripts for end-user validation.
The successful candidate must be available to attend in person up to 5 days/week
Home Office: Provincial Office - Toronto
Secondary/Other Locations: N/A
Reporting to: Manager, IT Quality Assurance & Corporate Analysts
Key accountabilities

• Working closely with the Lead, IT Programs, Products and Project Delivery, IT Quality Assurance Lead, IT PM, Developers and other project members to understand the system build requirements specifically as it relates to functional and technical specifications in an agile or waterfall methodology.
• Work within the project or agile team to plan/co-ordinate and prepare test plans and test scenarios to verify the build works as designed
• Test existing applications to demonstrate relevant system functionality across applications and workflows
• Develop system test data to be used in performing required tests
• Document test results in the proper logs and/or tracking applications/systems
• Documents and maintains records of testing defects discovered during the test cycle
• Identify flaws, errors, and issues with application functionality, flow and/or program changes
• Research, document, report, and communicate any defects with functionality, flow and/or program changes
• Timely retesting and documentation of the corrections made for defects
• Hands on approach during testing cycles/coordination during the UAT phase
• Securing sign offs based on project and release management process
• Tracking system changes planned for release and ensuring protocols are followed
• May be asked to prepare and coordinate cut-over migration task as required

Required skills & experience

• 2+ years' in-depth experience in one or more of the following applications MS Office 365 suite cloud technologies, MS Dynamic CRM, Oracle PeopleSoft CRM and Financials, Oracle Service Cloud, Intelligent Advisor, PDSVista 7, Legal Files, SharePoint, ServiceNow
• Must demonstrate an understanding of and commitment to key testing activities including module testing, functional testing, regression testing, integration testing, negative testing, positive testing, limit testing, GUI testing, data validation testing and backend testing
• Good understanding of the Development Life Cycle
• Self-motivated, work well on a team, have excellent written and oral communication skills, and strong analytical skills
• 2 years of experience in software testing/development role
• Demonstrates a solid knowledge in computer systems in general
• Self-starter and must be able to prioritize and work independently in a waterfall and agile sprint methodology
• A university and/or college graduate in computer science,
• Formal training or experience in quality assurance management techniques, audit and review techniques, acceptance and regression testing techniques, automated testing tools and project management.
• A good understanding of systems development life cycle and related quality concepts coupled with a proven ability to identify test conditions and develop comprehensive test plans from functional specifications will ensure your success in this role.
• A sound understanding of client servers as well as familiarity with PeopleSoft and associated products and tools, web testing browsers and ServiceNow
• Experience using ServiceNow, QuickTest Pro, JMeter, HTML, VBScript, Peoplezilla, SharePoint
• Organizational Competencies Expected
• Client Focus
• Adaptability and Flexibility
• Personal Motivation and Accountability
• Focus on Quality and Best Practice
• Problem Solving and Judgement
• Organizational Awareness
• Teamwork and Collaboration

Final candidates for this position will be required to undergo a criminal record check.
To apply submit a cover letter & resume.
Only those candidates selected for an interview will be notified by email.
This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.
First time applying to LAO? You will need to create a profile AND then apply for the position.
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Once you have successfully applied you will receive a confirmation email.
Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Skills Required