Job Description

About CRU GROUP

Founded in 2004, CRU GROUP provides loss adjusting, claims management and staffing solutions for the Property and Casualty industries across the United States and Canada. CRU GROUP also offers specialty claims administration through Maltman International and is a member of the Context International global adjusting network. Insurance educational and accredited continuing education services are offered through the Group's Academy of Insurance Adjusting (AIA). The Group's Head Office is in Toronto, Canada. The U.S. Head Office is in Dallas, Texas.

This is a

contract position

and the

Quality Assurance Advisor

is responsible for ensuring that CRU GROUP maintains the highest quality of adjuster performance and ensures delivery of the promise of Quality, Productive and Effective adjusters on all deployments, in all adjusting positions, across Canada.

As a front-line representation of Quality file handling, the Quality Assurance Advisor will review active and closed files as well as the narrative reports of adjusters; Produce feedback and conduct coaching and training sessions as a group or one on one.

Working with key operational leaders, the QAA will also review and adjust scorecard metrics where required for optimal scorecard accuracy, and work to improve results, continuously.

This role will assist with the enforcement client contract compliance as well as billing accuracy and as a key developmental resource, will coordinate with AIA to ensure that required training is delivered as needed.

Reporting to: SVP Intelligence, Quality and Transformation

RESPONSIBILITIES:

Adjuster Performance & Productivity Claims Technical Accuracy and Productivity monitoring Client scorecard results (Contract Adherence) Quality Auditing of individual files Reporting review and approval Coaching/Training Adjuster development Performance Improvement Plans System Use and Best Practices
REQUIRED QUALIFICATIONS:

Team lead experience Property & Auto Claims handling experience Field Claims Experience "Full" Adjuster license in Home Province Located anywhere in Canada Comfort and familiarity with o365 and related software Familiarity with various Insurance Industry related software
Qualifications and Experience

Knowledge and comfort with the Office 365 suite of software products Ability to positively influence staff, peers, colleagues and client. Excellent verbal & written communication skills; Attention to detail Monitor quality and consistency of results; practices continuous improvement Ensuring customer service satisfaction; Flexibility with work schedule during CAT events. Strong and proven analytical capabilities that support achievement of goals and targets and the development of processes, programs and tactics to maintain, evolve and continuously improve the business. Sound professional judgement, self-motivated and an ability to take initiative and embrace challenging situations when issues are presented; Experience in the insurance industry.
Job Type: Fixed term contract

Work Location: Remote

Job Type: Fixed term contract

Benefits:

Vision care
Work Location: Remote