Job Description

Job Summary

Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich\'s subsidiary companies, World Travel Protection, which focuses on providing travel risk management and emergency assistance support.

World Travel Protection (WTP) is a leading travel assistance and Travel Risk Management (TRM), company. WTP provides robust response solutions to logistical, security and medical emergencies for travellers based on its global reach and through its worldwide provider network. Through this network, WTP is able to effectively resolve incidents inherent to international traveling. Prevention is also at the forefront of WTP through a wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilised to anticipate crisis from occurring.

• Grow your Quality Assurance career
• Join a team that really cares about our customers
• Enjoy a culture focused on results, allowing flexibility on when and where you work

World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels. We operate 24 hours a day, seven days a week from our operation centres in Australia, Canada, the United Kingdom, and Malaysia, responding to the cries for help we receive from travellers across the globe.

Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance. Get ready to do your best work\xe2\x80\xa6and then some.

The World Travel Protection Quality Analyst plays a vital role in the delivery and evaluation quality activities of our operational teams, under moderate supervision, conducts research and analytical work to support operational activity such as case reviews, call centre and claims activities, case management system usage, and other business related activities.

A bit about the job:

• You will assess and evaluate business processes in order to identify opportunities for improvement, provide feedback to the definition and development of process management standards, policies and processes.
• You will provide support to operational teams on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
• You will ensure operational compliance with process strategies and architectures, in order to support business standardization and improvement.

A bit about you:

Required:

• Bachelors Degree and 4 or more years of experience in the Operations area

OR

• High School Diploma or Equivalent and 6 or more years of experience in the Operations area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Operations area

Preferred

• Strong quality and compliance experience
• High proficiency with Microsoft Word and Excel
• Show high levels of professionalism and confidentiality at all times

• Excellent stakeholder management skills and the ability to effectively communicate feedback
• Analytical and critical thinking skills
• Excellent verbal and written communication skills
• Proactive and detail oriented, with good follow-up skills
• Understanding of basic business metrics
• Solid understanding of qualitative and quantitative Quality measures
• Problem solving to contribute to the development of meaningful strategies to improve quality

Why pick us?

• There\'s no one size fits all option when it comes to flexibility. It looks to us the same as it does to you so let us know how we can accommodate you.
• You\'ll be part of a global team of trainers with the capacity to contribute to ongoing growth and development of the business.
• We\'ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner
• We\'ll provide you with supportive management who have your back and want you to succeed
• We\'ll support you to grow with unlimited learning opportunities

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are\xe2\x80\xa6we\'ve got you!

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500\xc2\xae. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers\' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada\'s commitment to diversity and accessibility please . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd\'s recruitment management system, please email your request to have your job profile deleted from the system by clicking . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

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