Job Description

? You're about to begin a journey where ordinary people achieve extraordinary results!

At Hankki, work is more than a job -- it's a chance to grow as a person. You'll gain practical skills, develop leadership, and build confidence through teamwork and ongoing training at Hankki Academy. Every guest interaction is an opportunity to make someone's day, because Hankki is more than a meal -- it's an experience.

Your growth doesn't stop at the kitchen or counter. We encourage career paths into marketing, IT, finance, design, HR, expansion, and beyond. Whether Hankki is your stepping stone or long-term career, we'll support your journey -- helping you build skills, confidence, and pride that last a lifetime.

Since 2019, Hankki has grown from one small shop into 12 locations and a food truck, now reaching nearly $25 million in annual sales. And we're just getting started -- with nationwide expansion underway and a goal of 50 stores and $80-100 million in sales by 2028.

As we grow, we're looking for passionate people who want to grow with us. Here, you'll gain real business experience, learn how to make smart decisions, and see the bigger picture of running a successful operation.

While pay and perks are important -- and we ensure ours are truly top-tier and highly rewarding -- what makes Hankki special is being part of a family that believes in you, invests in your growth, and celebrates your success.

As a Manager, your mission is simple but powerful: lead by example, support your team, and turn ordinary days into extraordinary results. By setting the tone with energy, sincerity, and teamwork, you'll guide both staff and guests with care -- ensuring every shift builds pride, delivers excellence, and makes someone's day.

Rewards & Benefits at Hankki

At Hankki, we know that hard work, passion, and dedication deserve more than just a paycheck. That's why we offer rewards and benefits that reflect our values -- growth, family, pride, and community.

Competitive Pay

We believe great work should be rewarded fairly. At Hankki, pay can reach up to $65,000 per year, depending on role and experience.

Onboarding Bonus

We believe in welcoming new team members the right way. That's why we offer an onboarding bonus to help you settle in, feel valued from day one, and start your Hankki journey with confidence.

Bonus Scheme

As your career grows, so do your rewards. Our managers participate in a quarterly bonus program designed to recognize and celebrate strong results.

Grow While You Earn Programme

At Hankki, learning never stops -- and neither does your growth. From the moment you join, your hourly rate increases each time you master a new skill. With support from both external training and our own Hankki Academy, you can earn while you learn.

Paid Breaks

We value balance as much as effort. That's why we pay you while you take your well-deserved breaks -- because rest matters too.

Bowls, Corndogs and More on Us

Food is love, and family shares. As part of the Hankki family, your meals are on us while you work.

Career Growth Opportunities

Hankki isn't just a job -- it's a pathway. From cashier and cook to management, HQ, expansion teams, or even becoming a shareholder, your future here is only limited by your ambition.

Long Service Award

Loyalty deserves recognition. At Hankki, we celebrate your commitment with meaningful rewards that grow over time, because your dedication helps shape our success and future.

Health Insurance

Because family is at the heart of Hankki, we provide health coverage not only for you but also for your loved ones.

Well-Being Support

We invest in you the way you invest in us. From park passes for you and your family to discounts at Hankki and other well-loved food spots, we help you stay active, connected, and cared for -- physically, mentally, and socially.

Uniform with Pride

We provide uniforms that represent Hankki's identity and values, with regular replacements so you always feel confident and proud at work.

Birthday Gift Card

Your special day deserves to be celebrated! As a token of appreciation, Hankki gives every team member a birthday gift card -- so you can treat yourself to something you truly desire.

Duties & Responsibilities

Operational Excellence

Oversee all daily store operations, ensuring smooth and efficient service across sales, inventory, food preparation, and customer interactions. Maintain a clean, safe, and welcoming environment that reflects Hankki's brand and standards. Ensure full compliance with company policies, food safety protocols, and health & safety regulations. Control inventory levels, monitor revenue, and adapt operational procedures to optimize profitability.
Team Leadership & Development

Interview, hire, and onboard new team members, ensuring proper training on Hankki standards, recipes, and customer service expectations. Create and manage work schedules, assign tasks effectively, and monitor employee performance to ensure accountability and productivity. Provide regular feedback, coaching, and development opportunities to team members to foster growth and retention. Build a positive and inclusive team culture aligned with Hankki's H.A.N.K.K.i values (Help Each Other, Act With Heart, Nurture the Team, Keep the Promise, Kindness Matters, Include Everyone).
Customer Experience

Handle customer inquiries and resolve issues professionally and promptly to ensure high customer satisfaction. Lead by example in delivering warm, attentive, and memorable guest experiences. Implement upselling techniques and motivate the team to meet or exceed sales targets.
Business & Financial Management

Analyze sales trends and cost reports to make informed business decisions. Adjust pricing strategies, labor allocation, and ordering practices to achieve store profitability. Build and maintain relationships with suppliers, negotiating for cost-efficient, high-quality products.
Collaboration & Communication

Work closely with other Store Managers, Franchise Partners, and HQ departments to share insights, best practices, and align on company-wide goals. Support company events, new store openings, campaigns, and other special projects as needed. Actively participate in manager meetings and communication channels, contributing to ongoing improvement and cross-store collaboration.

Requirements & Qualifications

5+ years of management experience in the hospitality, retail, or customer service industries. Experience in a kitchen environment is a strong asset. Completion of a post-secondary program in Hospitality, Business Management, or a related field is an asset. Proven leadership and communication skills, with the ability to motivate and develop teams. Strong problem-solving and multitasking capabilities in a dynamic, fast-paced environment. Solid working knowledge of sales reports, cost control, inventory management, and Occupational Health & Safety (OHS) standards. Valid driver's license and the ability to travel for work-related purposes. Bilingual in English and Korean is considered an asset. Comfortable working in high-pressure environments with shifting priorities. Ability to stand for extended periods, lift up to 40 lbs., and perform cleaning duties. Willingness to work flexible hours, including evenings, weekends, and holidays. Open to supporting multiple store locations within Calgary and across other parts of Canada, as needed.
Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

Company events Company pension Dental care Discounted or free food Employee assistance program Extended health care On-site parking Paid time off Store discount Vision care
Application question(s):

Please describe your current work status in Canada (e.g. Citizen, Permanent Resident, Work Permit type and expiry date). What city and area do you currently live in, and how long would it take you to commute to the nearest Hankki location? Do you have a valid driver's license or reliable access to transportation? Please describe briefly. How many years of experience do you have in the food service or restaurant industry, and what positions have you held so far? Please list the restaurants or food brands you've worked for and describe your key responsibilities in each role. What are your strongest areas in restaurant operations (e.g. kitchen management, staff training, cost control, customer service, etc.)? Please describe it. Describe your experience leading a team. How many people did you supervise, and how did you motivate or develop them? Share an example of a time when you had to handle a conflict or a difficult situation with a team member or customer. What was the outcome? How familiar are you with Korean food and culture? Please describe your experience or interest. What do you know about Hankki, and what aspects of our brand or culture resonate with you as a manager? How would you describe your management or leadership style, and how do you ensure your team performs at its best? Describe a time you made a difficult decision as a manager. What factors did you consider, and what did you learn from that experience? What motivates you the most when working in the restaurant industry, and what do you value most as a leader? What are your future goals in the restaurant or hospitality industry, and how do you see Hankki fitting into those goals? When would you be available to start working with us, and are you open to relocation or assisting with multi-location management if needed?
Work Location: In person