Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes \xe2\x80\xa6 because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can\'t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD\'s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD Business Management, Strategy and Governance covers all TD business management, governance and control functions. Business and technology groups naturally team up to support a technology function leader or a segment CIO, with overall effectiveness as their guiding force. Experts focus on four main areas: 1. Business Performance, Financial and Technology Strategy, Planning & Coordination 2. Operational Effectiveness 3. Portfolio Program & Project Governance and Oversight, and 4. Business Governance and Controls.

There\'s room to grow in all of it.

DEPARTMENT OVERVIEW
The Content Publishing Team is part of the Customer Engagement Platform. We are responsible to work on and publish over 3000 digital requests per year on TD\'s public websites: TD Canada Trust, TD Bank, TD Wealth and Direct Investing, TD Insurance, MBNA and TD Corporate. The Content Publishing team includes over 60 team members in Canada, US., and offshore. We work in an Agile environment. We follow and hybrid model (in-office/home). We expect the successful candidate to come in the office at least twice a week (Toronto-based).

Job Requirements

MUST HAVE:
1) Undergraduate degree is required
2) Canadian experience working in an online/digital environment
3) Experience with Agile methodology and JIRA.
4) Familiar with a variety of both project management and analysis techniques and tools
5) Excellent communication skills (to communicate with Sr. Mgt. & Business partners)
6) Able to occasionally work after-hours (evenings and weekends) to deliver projects

Hours

37.5

Job Details

As part of an Agile pod, the Publishing Analyst will be responsible for managing the successful and rapid delivery of the day-to-day changes of some of TD\'s public facing websites (small to medium size tasks). The Analyst will work closely with the Product Owner and the Practice Chapter Lead.

KEY ACCOUNTABILITIES:
- Support the rapid delivery of projects to website properties, including: business as usual content changes, marketing campaigns, corporate Initiatives, regulatory changes, rate changes, and more;
- Assess client requests by understanding the business requirements, impact to clients and customers, and alignment to an integrated online experience;
- Document and coordinate all requests activities, including: requirements, change order requests, Jira intake, tracking, project status reporting, and communication;
- Coordinate deployment activities with Quality Engineer, Delivery Management, Business/Marketing partners, and Support teams to ensure successful delivery of projects;
- Align work activities to support priorities as defined by requestors, ensure deliverables meet quality objectives (on time, on budget, delivered to meet business needs), communicates project status and provide timely escalation of issues;
- Participate in planning to ensure ongoing support of activities are understood, supported and aligned from a budgeting and resource/skills perspective;
- Manage relationships with key partners: Marketing, Product Groups, Technology partners, Change Management, Incident Management, and external partners;
- Represent Content Publishing team as a subject matter expert;
- Coordinate activities as they relate to business requests to ensure impact, consistency and messaging are aligned;
- Provide a professional, consistent and positive client experience;
- Help to optimize content management and website administrative services;
- Communicate effectively, both verbally and written, across various levels within the Bank;
- Promote knowledge sharing and a consistent approach to delivery through the team;

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Business Line

Corporate

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions

Job Family

Business Mgmt, Strategy & Governance

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

TD Bank