Job Description

:

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following support of the company\'s vision, mission and values:

• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day;
• Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift
• Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance
• Assists in the implementation of the departmental strategic plans
• Assists with de-escalating and addressing guest concerns.
• Monitors and analyzes team member productivity, work skills and behaviours
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators
• Liaises and communicates effectively with all appropriate operational departments
• Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports
• Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints
• Administers the Collective Agreement and grievance discussions (where applicable)
• Performs other duties as assigned or directed

Successful applicants will demonstrate the following qualifications:

• Minimum 2 years of experience in gaming/ casino management;
• Experience working in various departments within gaming an asset
• Post-Secondary education in Business or Operations Management or suitable combination of education and experience.
• Proven leadership skills and the ability to train and develop team members.
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
• A willingness to learn, develop and achieve new skills for personal and professional development.
• Computer proficiency in MS Office
• The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO
• Ability to obtain SmartServe

Great Blue Heron Casino & Hotel candidates must be ready and willing to work a flexible schedule, including evenings, weekends, overnights, and holidays. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Application Process: Submit your resume to Esteban.correa@greatcanadian.com by November 11, 2023 at midnight. We will only be accepting applications electronically - hardcopy applications will not be accepted. Please indicate the position title(s) and job posting number(s) on the subject line.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applications for their interest and will contact those qualified to continue in the recruitment process.

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming