Pt Greeter/receptionist
Mayfield, PE, Canada
Job Description
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Our Company Bramgate Automotive Inc. has been in business since 1967 for more than 55 years. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours! Our vision is to make every customer experience easy, efficient, and enjoyable. We are proud winner of:
- Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
- Canada\xe2\x80\x99s Top 25 Best Dealership to work for by Automotive News \xe2\x80\x932018-2019. We strive to make every customer experience easy, efficient, and enjoyable.
- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities
- Greet customers entering the dealership in a prompt, friendly and professional manner.
- Personally, direct customers to the relevant department (i.e., introduce to Parts, Service etc.)
- Offer all customers refreshments upon arrival through the Showroom or when circulating customer waiting areas.
- Make sure all customer waiting areas including the caf\xc3\xa9 are kept clean and stocked with refreshments and snacks.
- Note any re-stocking of refreshments and snacks required, bringing it to the attention of the Service Manager.
- Attend the daily Sales team meetings to be aware of appointments or other events.
- Coordinate between the BDC and Sales team for any e-leads or appointments made.
- Ensure a Sales Executive is assigned, prepared, and mirror hang tags are completed and handed off at least 30 minutes prior to appointment times.
- Record traffic of all people walking into the showroom/Sales department per Company procedures.
- Assign new walk-in customers to the next Sales Executive based on the rotation established for each shift by a Sales Manager.
- Other duties as required.
- Promptly answer telephone in a warm and inviting manner.
- Announce visitors according to Company procedures.
- Operate a multi-line telephone system, transferring calls to appropriate sales representative or department.
- Respond to emails in a timely manner.
- Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
- Coordinate and processes all necessary documentation and payments for the service department.
- Perform various clerical and administrative duties.
- Distributes mail and coordinates all courier pickups.
- Organize, maintain, and coordinate Company records and files in their proper locations.
- Where necessary, assist in the compilation of data for various reports.
- Maintain the reception area in a tidy and presentable manner.
- Other duties as required.
- High school diploma or equivalent.
- Office Administration diploma would be considered an asset.
- 2-5 years of direct work experience as a receptionist in a dealership setting.
- Cashier experiences.
- Able to write simple correspondence, including memos, letters, etc.
- Knowledge of vehicles, equipment, and/or services offered.
- Strong knowledge of Microsoft Office products, including Excel and Word.
- Able to maintain filing systems and basic database.
- Superior telephone manners and strong interpersonal skills.
- Strong customer service orientation.
- Available Monday and Wednesday 4-8pm and every other Saturday 9am-5pm
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Job Detail
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Job IdJD2141075
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMayfield, PE, Canada
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EducationNot mentioned