All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Bank Shift Supervisor, the Senior Cashier is responsible for performing monetary exchange and payouts for internal and external customers while providing exceptional customer service. The incumbent is responsible for preparing, verifying, balancing, closing and reconciling floats. The incumbent may work as part of a team and be assigned to a specific operational area each shift.

Job Responsibilities

• Check memo board for any general Casino information related to the Cage, such as daily tour groups, counterfeit currency, new procedures or modifications to current procedures, etc.
• Count float, which could include locker balance, chips, and record opening balance, prepare bait money, sign and submit to Shift Supervisor for verification when required.
• Prepare to provide customer service by ensuring work area is well stocked and equipment is operational.
• Provide prompt, friendly service \xe2\x80\x93 smiling, open and closing greetings.
• Check all bills to ensure authenticity.
• Sell, exchange and/or redeem all casino gaming products according to all applicable procedures.
• Pay out winnings and jackpots for customers and internal staff, which may include printing cheques within specified Senior Cashier limits. Secure authorization to pay out winnings over the specified limit.
• Verify large payouts for Bank Cashiers.
• Perform cash, coin and cash equivalent adds and decreases for cashiers and advise Shift Supervisor of excess as required.
• Amalgamate cash and balance operational floats throughout shift and recount if there are any discrepancies.
• Transfer operational floats to appropriate individuals.
• Handle cash cans and cash for bill jams.
• Maintain all required logs (e.g., Bill Jams, Found Money, etc.)
• Process Table Games chip fills and credits, which may include poker pit transfers. Complete all necessary paperwork.
• Identify and process CDRs (Cash Disbursement Report) and STRs (Suspicious Transaction Report), notifying appropriate individuals as required.
• Prepare daily operational and departmental floats along with all applicable paperwork.
• Prepare cash and coin for ATM\xe2\x80\x99s, Self-Redemption machines, and Cash & Coin Recycler and fill as required.
• Follow all policies, compliance guidelines and procedures.
• Encourage a climate that supports diversity.
• Other duties as assigned.

Primary Qualifications

• Six months prior related work experience in a customer service related industry.
• Previous cash handling experience, with the ability to handle large cash transactions.
• Excellent math skills to perform accurate calculations and counts.
• Basic computer skills in Microsoft Word and Excel.
• The incumbent must attend, remain current and receive a passing mark on Anti-Money Laundering (AML) training. Training is provided on the job.
• The incumbent must possess excellent communication and interpersonal skills, have the ability to analyze and solve problems independently using good judgment and possess strong leadership and organizational skills.
• The ability to work in a fast paced environment.
• The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries\xe2\x80\x99 policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.

Satisfactory work performance in the preceding twelve (12) months. Attendance rate will be a consideration in the pre-screening process

Secondary Qualifications

• Completion of a Grade XII High School diploma or G.E.D. equivalent is an asset.
• Previous experience as a Cashier.
• Bilingual (French/English) language skills.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee\xe2\x80\x99s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee\xe2\x80\x99s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependants. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance. World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.