Job Description

JLL vous soutient personnellement et professionnellement.

Chez JLL, nos collaborateurs fa\xc3\xa7onnent l\'avenir de l\'immobilier pour un monde meilleur en offrant \xc3\xa0 nos clients des services, des conseils et des technologies de classe mondiale. Nous nous engageons \xc3\xa0 embaucher les personnes les plus talentueuses de notre industrie et nous les appuyons par la croissance professionnelle, la souplesse et les avantages personnalis\xc3\xa9s pour g\xc3\xa9rer la vie au travail et \xc3\xa0 lext\xc3\xa9rieur. Que vous ayez une vaste exp\xc3\xa9rience dans limmobilier commercial, les m\xc3\xa9tiers sp\xc3\xa9cialis\xc3\xa9s et la technologie, ou que vous cherchiez \xc3\xa0 mettre votre exp\xc3\xa9rience pertinente au service dune nouvelle industrie, nous vous donnons les moyens de fa\xc3\xa7onner une voie davenir plus brillante afin que vous puissiez vous \xc3\xa9panouir professionnellement et personnellement.

\xc3\x80 titre de Pr\xc3\xa9pos\xc3\xa9(e), service \xc3\xa0 la client\xc3\xa8le (Temps plein), vous r\xc3\xa9pondrez aux demandes de renseignements, donnerez des informations au sujet des d\xc3\xa9taillants, des services offerts et des politiques des Galeries d\'Anjou.

Responsabilit\xc3\xa9s principales

• Conna\xc3\xaetre de fa\xc3\xa7on approfondie tous les services du centre commercial, ses commodit\xc3\xa9s et installations, ses magasins et emplacements, ses activit\xc3\xa9s promotionnelles et ses outils de confort;
• Prendre les devants pour trouver des occasions de cr\xc3\xa9er des interactions m\xc3\xa9morables avec les clients, et aider les clients en leur fournissant un service de qualit\xc3\xa9 exceptionnelle;
• S\'efforcer de constamment am\xc3\xa9liorer et renforcer le service \xc3\xa0 la client\xc3\xa8le du centre et de trouver de nouvelles id\xc3\xa9es \xc3\xa0 int\xc3\xa9grer \xc3\xa0 l\'offre de services;
• Interagir avec les consommateurs et les d\xc3\xa9taillants avec courtoisie et efficacit\xc3\xa9;
• Vendre des Cartes-Cadeaux du centre commercial et \xc3\xa9tablir la balance entre les ventes et les transactions;
• Se montrer positif au t\xc3\xa9l\xc3\xa9phone et en personne;
• Aider les consommateurs en leur donnant des indications et des renseignements et en r\xc3\xa9pondant \xc3\xa0 leurs questions;
• Motiver et outiller les \xc3\xa9quipes de service \xc3\xa0 la client\xc3\xa8le afin qu\'elles offrent une exp\xc3\xa9rience client et des interactions m\xc3\xa9morables;
• Se tenir au courant des articles et des services offerts, des prix de vente, des soldes et des \xc3\xa9v\xc3\xa9nements sp\xc3\xa9ciaux pour \xc3\xaatre en mesure de formuler des suggestions cadeaux aux clients et de les diriger vers des boutiques qui r\xc3\xa9pondront \xc3\xa0 leurs besoins;
• Aider \xc3\xa0 la r\xc3\xa9alisation des \xc3\xa9v\xc3\xa9nements promotionnels, notamment en ce qui a trait \xc3\xa0 la distribution, \xc3\xa0 la compilation et au triage des bulletins de participation, aux GWP et aux ventes de billets dans le cadre d\'\xc3\xa9v\xc3\xa9nements sp\xc3\xa9ciaux;
• Conna\xc3\xaetre le manuel de gestion des situations d\'urgence du centre et comprendre clairement le r\xc3\xb4le du Service \xc3\xa0 la client\xc3\xa8le et ses champs de comp\xc3\xa9tence d\xc3\xa9crits dans le plan;
• Assumer les diverses t\xc3\xa2ches et responsabilit\xc3\xa9s qui seront demand\xc3\xa9es;
• Apporter son soutien \xc3\xa0 la superviseure dans diverses t\xc3\xa2ches.

Connaissances et aptitudes requises :

• Dipl\xc3\xb4me d\'\xc3\xa9tudes secondaires;
• Id\xc3\xa9alement, exp\xc3\xa9rience du service \xc3\xa0 la client\xc3\xa8le;
• Exp\xc3\xa9rience en vente (gestion de transactions et tenue de caisse);
• Attitude positive et motivation \xc3\xa0 fournir un excellent service client;
• Communiquer efficacement avec les consommateurs, les d\xc3\xa9taillants, la direction du centre, les fournisseurs de services ainsi que tout le personnel du centre commercial;
• Capacit\xc3\xa9 \xc3\xa0 travailler dans un environnement o\xc3\xb9 le rythme de travail est rapide, \xc3\xa0 mener plusieurs t\xc3\xa2ches de front tout en demeurant tr\xc3\xa8s professionnel;
• Bonnes aptitudes de communication orale et \xc3\xa9crite, le multilinguisme \xc3\xa9tant un atout;
• Capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer et \xc3\xa0 r\xc3\xa9soudre des conflits;
• Se montrer aimable, accessible, proactif et ax\xc3\xa9 sur la r\xc3\xa9solution de probl\xc3\xa8mes;
• Aptitudes informatiques;
• Exp\xc3\xa9rience en gestion d\xc3\xa9quipe;
• Bilinguisme** (Fran\xc3\xa7ais et Anglais) \xc3\xa0 l\'\xc3\xa9crit et \xc3\xa0 l\'oral;
• Souplesse d\'horaire et disponibilit\xc3\xa9 pour travailler les week-ends, les soirs et les jours f\xc3\xa9ri\xc3\xa9s. Doit \xc3\xaatre disponible sur l\'int\xc3\xa9gralit\xc3\xa9 des heures d\'ouverture du centre.

• L\'utilisation du genre masculin a \xc3\xa9t\xc3\xa9 adopt\xc3\xa9e afin d\'all\xc3\xa9ger la lecture du texte et n\'a aucune intention discriminatoire.

**Interactions orales et/ou \xc3\xa9crites avec des locataires, touristes ou partenaires externes bas\xc3\xa9s \xc3\xa0 lext\xc3\xa9rieur du Qu\xc3\xa9bec (par exemple, fournisseurs de services, cabinets davocats, pairs, banquiers, firmes de courtage, firmes danalyse de cr\xc3\xa9dit, agences de cr\xc3\xa9dits, client\xc3\xa8le non-francophone, etc.)

Si cette description de poste vous correspond, nous vous encourageons \xc3\xa0 postuler, m\xc3\xaame si vous ne r\xc3\xa9pondez pas \xc3\xa0 toutes les exigences. Nous avons envie de vous conna\xc3\xaetre et de savoir ce que vous apportez!

A propos de JLL -

Nous sommes JLL, une soci\xc3\xa9t\xc3\xa9 de services professionnels et de gestion d\'investissements de premier plan, sp\xc3\xa9cialis\xc3\xa9e dans l\'immobilier. Nous sommes pr\xc3\xa9sents dans plus de 80 pays et employons plus de 102 000 personnes dans le monde entier qui aident les propri\xc3\xa9taires, les occupants et les investisseurs immobiliers \xc3\xa0 r\xc3\xa9aliser leurs ambitions commerciales. En tant qu\'entreprise mondiale figurant au classement Fortune 500, nous avons \xc3\xa9galement la responsabilit\xc3\xa9 inh\xc3\xa9rente de promouvoir le d\xc3\xa9veloppement durable et la responsabilit\xc3\xa9 sociale des entreprises. C\'est pourquoi nous nous engageons \xc3\xa0 fa\xc3\xa7onner l\'avenir de l\'immobilier pour un monde meilleur. Nous utilisons les technologies les plus avanc\xc3\xa9es pour cr\xc3\xa9er des opportunit\xc3\xa9s gratifiantes, des espaces \xc3\xa9tonnants et des solutions immobili\xc3\xa8res durables pour nos clients, nos collaborateurs et nos communaut\xc3\xa9s.

Nos valeurs fondamentales de travail en \xc3\xa9quipe, d\'\xc3\xa9thique et d\'excellence sont \xc3\xa9galement \xc3\xa0 la base de tout ce que nous faisons et nous sommes honor\xc3\xa9s d\'\xc3\xaatre r\xc3\xa9compens\xc3\xa9s pour notre succ\xc3\xa8s par des organisations tant au niveau mondial que local.

La cr\xc3\xa9ation d\'une culture diversifi\xc3\xa9e et inclusive o\xc3\xb9 nous nous sentons tous accueillis, valoris\xc3\xa9s et habilit\xc3\xa9s \xc3\xa0 r\xc3\xa9aliser notre plein potentiel est importante pour ce que nous sommes aujourd\'hui et ce vers quoi nous nous dirigeons \xc3\xa0 l\'avenir. Nous savons que des exp\xc3\xa9riences et des perspectives uniques nous aident \xc3\xa0 voir plus grand, \xc3\xa0 stimuler l\'innovation et \xc3\xa0 r\xc3\xa9ussir ensemble.

As a Guest Services Representative ( Full-time), you will you will respond to requests for information, provide information about retailers, the services offered and the policies of Galeries d\'Anjou.

Specific accountabilities

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools;
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
• Constantly strive to improve and build upon the centre's service and seeks new ideas to incorporate into service menu;
• Interact with shoppers and retailers in a courteous and efficient manner;
• Sell shopping centre gift cards and balance sales to transactions;
• Projects a positive attitude over the telephone and in person;
• Assist guests by providing directions/information and answering questions;
• Empower and motivate Guest Services teams to create memorable customer experience and interactions;
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs;
• Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.;
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
• Assume other duties and responsibilities as assigned.
• Support the supervisor in various administrative tasks.

Key requirements

• High school education;
• Previous cash/POS experience;
• Previous customer service experience preferred;
• Positive attitude and a strong desire to provide excellent customer service;
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel;
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
• Strong bilingual** (French/English) written and oral communication skills, multilingual skills a plus;
• Conflict resolution/management skills;
• Must be friendly, approachable, proactive and solution focused;
• Computer skills (excel, chrome);

**Oral and/or written interactions with tenants, tourists or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Jones Lang LaSalle