Préposé(e) Aux Services Syndiqué | Funeral Attendant Union

Montreal, QC, Canada

Job Description


Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

R\xc3\x89SUM\xc3\x89 DU POSTE

Un pr\xc3\xa9pos\xc3\xa9 aux services est sous l\xe2\x80\x99autorit\xc3\xa9 du Directeur de succursale et est responsable d\xe2\x80\x99assister \xc3\xa0 toutes les t\xc3\xa2ches de la maison fun\xc3\xa9raire et de la cr\xc3\xa9mation. D\xe2\x80\x99autres responsabilit\xc3\xa9s incluent : rencontrer le public, r\xc3\xa9pondre aux questions et fournir des renseignements sur les fun\xc3\xa9railles et sur la cr\xc3\xa9mation et sur tout autre sujet associ\xc3\xa9, r\xc3\xa9pondre au t\xc3\xa9l\xc3\xa9phone de fa\xc3\xa7on courtoise et polie, aider aux fun\xc3\xa9railles, aux comm\xc3\xa9morations et aux autres services ou aux c\xc3\xa9r\xc3\xa9monies comme requis par les clients de la maison fun\xc3\xa9raire et de la direction. Assister \xc3\xa0 la rencontre annuelle du personnel est requis Le Pr\xc3\xa9pos\xc3\xa9 aux services doit s\xe2\x80\x99acquitter de ses responsabilit\xc3\xa9s en respectant les valeurs et la mission de l\xe2\x80\x99entreprise et en accord avec les politiques et les proc\xc3\xa9dures de celle-ci.

RESPONSABILIT\xc3\x89S DU POSTE

Appuyer le Directeur de succursales

  • Pr\xc3\xa9parer les services fun\xc3\xa9raires, y compris l\xe2\x80\x99arrangement et la livraison des fleurs, du cercueil, de l\xe2\x80\x99urne, des photos ou autres souvenirs des familles clientes, ainsi que l\xe2\x80\x99installation et l\xe2\x80\x99entreposage ad\xc3\xa9quats de l\xe2\x80\x99\xc3\xa9quipement.
  • Pr\xc3\xa9parer tout document n\xc3\xa9cessaire aux services, aux cr\xc3\xa9mations, \xc3\xa0 l\xe2\x80\x99entretien, comme indiqu\xc3\xa9 par la direction
  • Pr\xc3\xa9parer respectueusement la d\xc3\xa9pouille, y compris l\xe2\x80\x99habillage et le d\xc3\xa9placement de la personne d\xc3\xa9c\xc3\xa9d\xc3\xa9e, ou de l\xe2\x80\x99op\xc3\xa9ration du cr\xc3\xa9matorium, comme permis par la loi et en accord avec les r\xc3\xa8glements de l\xe2\x80\x99entreprise.
  • Nettoyer et entretenir tous les v\xc3\xa9hicules de la maison fun\xc3\xa9raire comme requis, de fa\xc3\xa7on ponctuelle.
  • Les responsabilit\xc3\xa9s administratives consistent \xc3\xa0 op\xc3\xa9rer un t\xc3\xa9l\xc3\xa9copieur, un ordinateur, un t\xc3\xa9l\xc3\xa9phone \xc3\xa0 lignes multiples, un syst\xc3\xa8me de paiement par carte de d\xc3\xa9bit, une machine \xc3\xa0 \xc3\xa9crire, une machine \xc3\xa0 affranchir et \xc3\xa0 peser, et faire fonctionner un syst\xc3\xa8me st\xc3\xa9r\xc3\xa9o/vid\xc3\xa9o de fa\xc3\xa7on ponctuelle.
  • Faire des livraisons de fleurs, la cueillette de fournitures ou autres documents, etc.
  • R\xc3\xa9pondre au t\xc3\xa9l\xc3\xa9phone.
  • Guider les gens, stationner des voitures, faire le transport demand\xc3\xa9.
  • Conduire les v\xc3\xa9hicules de la maison fun\xc3\xa9raire pour les services et aller chercher des familles
  • S\xe2\x80\x99assurer que des rafra\xc3\xaechissements sont offerts (l\xc3\xa0 o\xc3\xb9 permis par la loi)
  • Ex\xc3\xa9cuter toute autre t\xc3\xa2che requise par la direction.
Exigences MINIMALES

Formation
  • \xc3\x89quivalent d\xe2\x80\x99un dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes secondaires et l\xe2\x80\x99obtention d\xe2\x80\x99un dipl\xc3\xb4me d\xe2\x80\x99une \xc3\xa9cole sp\xc3\xa9cialis\xc3\xa9e dans l\xe2\x80\x99industrie fun\xc3\xa9raire ou une exp\xc3\xa9rience \xc3\xa9quivalente
Exp\xc3\xa9rience
  • Exp\xc3\xa9rience dans l\xe2\x80\x99industrie fun\xc3\xa9raire de pr\xc3\xa9f\xc3\xa9rence.
Connaissances, comp\xc3\xa9tences et aptitudes
  • Une exp\xc3\xa9rience pr\xc3\xa9alable en service \xc3\xa0 la client\xc3\xa8le ou en vente serait un atout majeur
  • La connaissance des ordinateurs et de certains logiciels serait un atout, ou la volont\xc3\xa9 d\xe2\x80\x99apprendre.
  • Avoir une grande int\xc3\xa9grit\xc3\xa9 ainsi qu\xe2\x80\x99une grande capacit\xc3\xa9 de compassion
  • Avoir de bonnes comp\xc3\xa9tences de communications
  • Avoir de bonnes comp\xc3\xa9tences de r\xc3\xa9solution de probl\xc3\xa8mes
  • Travailler en \xc3\xa9quipe et de fa\xc3\xa7on professionnelle
Conditions de travail

Les facteurs suivants peuvent s\'appliquer \xc3\xa0 l\'environnement de travail associ\xc3\xa9 \xc3\xa0 cet emploi :

Environnement de travail
  • Travail \xc3\xa0 l\'int\xc3\xa9rieur et \xc3\xa0 l\'ext\xc3\xa9rieur en toutes saisons et dans toutes les conditions m\xc3\xa9t\xc3\xa9orologiques
  • Un nombre limit\xc3\xa9 de d\xc3\xa9placements locaux et/ou \xc3\xa0 plusieurs endroits est requis.
  • Tenue professionnelle exig\xc3\xa9e lors des contacts avec les familles
Postures de travail

Les facteurs suivants peuvent \xc3\xaatre pris en compte lors de l\xe2\x80\x99examen des postures de travail associ\xc3\xa9es \xc3\xa0 cet emploi :
  • P\xc3\xa9riodes fr\xc3\xa9quentes et continues en position debout, jusqu\'\xc3\xa0 6 heures par jour
  • \xc3\x8atre assis sans interruption pendant de nombreuses heures par jour, jusqu\'\xc3\xa0 6 heures par jour
  • Monter fr\xc3\xa9quemment des escaliers pour acc\xc3\xa9der aux b\xc3\xa2timents
Exigences physiques
  • Capacit\xc3\xa9 \xc3\xa0 soulever jusqu\xe2\x80\x99\xc3\xa0 23 kg (50 livres); \xc3\xa0 pousser/tirer jusqu\xe2\x80\x99\xc3\xa0 90 kg (200 livres)
  • Effort physique exigeant une dext\xc3\xa9rit\xc3\xa9 manuelle, y compris l\xe2\x80\x99utilisation de documents, de calculatrices, d\xe2\x80\x99ordinateurs et du t\xc3\xa9l\xc3\xa9phone.
Heures de travail
  • Travailler au-del\xc3\xa0 des heures de travail r\xc3\xa9guli\xc3\xa8res, incluant le soir, le weekend et les f\xc3\xaates
  • D\xc3\xa9placement local


A Funeral Attendant reports to the Location Manager and is responsible for assisting with all funeral home and cremation related duties. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Attendant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

Provide Support to Location Management
  • Preparation for funeral services including setting up and delivery of flowers, casket, urn, photos and other personal keepsakes or mementos of client families, and setting of chairs and the removal, proper care and storage of any of these items
  • Preparation of any documents related to services, cremations, maintenance, as directed by management
  • Respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
  • Wash and clean all funeral home vehicles and other client vehicles as required from time to time
  • Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system may be required from time to time
  • Run errands such as for floral delivery, picking up of supplies, documents, etc
  • Answer phones
  • Usher people, parking cars, and fulfilling any transportation requirements
  • Drive Funeral Home vehicles for services and picking up families
  • Ensure refreshments are available (where allowed by law)
  • Any other duties as directed by management
EDUCATIONAL/Experience/MINIMUM Requirements

Education:
  • Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in funeral service or experience equivalent
Experience:
  • Funeral industry experience would also be a plus
Knowledge, Skills & Abilities:
  • Previous customer service and/or sales experience would be a definite asset
  • Knowledge of computers and some software would be an asset, or willingness to learn
  • High level of compassion and integrity
  • Good communication skills
  • Problem solving skills
  • Professional and team player
Work Conditions (SAMPLE SHOWN)

Work Environment

When considering the work environment associated with this job, the following factors may apply:
  • Work indoors and outdoors during all seasons and weather conditions
  • Limited amount of local and/or multiple location traveling required
  • Professional Dress is required when in contact with families.
Work Postures

When considering the work postures associated with this job, the following factors may apply:
  • Frequent, continuous periods of time standing, up 6 hours per day
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently
Physical Demands

When considering the physical demands associated with this job, the following factors may apply:
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours

When considering the work hours associated with this job, the following factors may apply:
  • Working beyond \xe2\x80\x9cstandard\xe2\x80\x9d hours as the need arises
Postal Code: H3V 1E7

Category (Portal Searching): Administration and Clerical

Job Location: CA-QC - Montreal

Service Corporation International

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Job Detail

  • Job Id
    JD2235833
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Montreal, QC, Canada
  • Education
    Not mentioned