Job Description

About Chard

Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With a portfolio spanning Metro Vancouver, North Vancouver, and Greater Victoria, we specialize in large-scale residential and commercial communities, with a focus on community enhancing, purpose-built rental housing. Our portfolio includes market condominiums, affordable homeownership, strata commercial, and hotel developments.

We partner with leading institutions and organizations such as BC Housing and YWCA Metro Vancouver to deliver inclusive, community-focused housing solutions. To date, we've completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space. By 2030, we're on track to be managing and operating over 3,000 homes across Vancouver, North Vancouver, and Victoria.

What sets Chard apart is our full-spectrum approach. We not only develop projects, we also manage and operate them. Through our property and asset management services - available to both our own developments and those of other developers - we ensure long-term value and care for the communities we help create and foster.

Our close-knit, dynamic team thrives on collaboration, trust, and care. We're proud of our high-performance culture and deeply committed to the Residents we serve and the communities we build.

Why We Exist

At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.

Where We're Headed

Our vision: Chard Champions Communities. Through design, development and service, we create places where people don't just live - they build a home.

How We Work

Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.

Our Values

Community - We put our Residents and our team at the heart of every decision. No Ego - We value effort and humility over flashiness. Service - We provide exceptional service in every interaction. Integrity - We operate with honesty and transparency.
The 5 Keys to Service at Chard: Safety, Charm, Detail, Efficiency, Belonging

What This Role Is All About

The Property Manager at The Cascades plays a key leadership role in creating an exceptional living experience for every Resident in this 580-unit, high-end rental community developed by Chard.

Leading a team of approximately 12, this role ensures that every aspect of daily operations - from maintenance to leasing to community engagement - reflects Chard's commitment to quality, service, and care. You'll guide your team to deliver consistently high standards of hospitality and professionalism within a beautifully designed, amenity-rich environment featuring premium homes, curated common spaces, and vibrant retail areas.

This is a rare opportunity to help shape a flagship residential community where service, connection, and excellence come together.

What You'll Be Doing

As Property Manager, you'll set the tone for a Resident-first culture - ensuring The Cascades operates with warmth, efficiency, and professionalism. You'll lead by example, motivating your team to anticipate needs, resolve issues quickly, and deliver thoughtful, consistent service.

Oversee all aspects Resident satisfaction and operational performance of the 580-unit The Cascades community Leadership and development of a 12-person team across Maintenance, Concierge and Resident Services, fostering a culture of collaboration, accountability, and care Achievement of financial and operational goals, including budget management, occupancy, and revenue optimization Ensure exceptional Resident service delivery, resolving inquiries and concerns with empathy, timeliness, and professionalism Build and maintain a connected, engaged community through regular communication, thoughtful events, and personalized touches that enhance daily living Prepare and deliver accurate monthly financial and operational reports, identifying opportunities to improve efficiency and service quality Maintain a safe, well-kept, and welcoming environment, ensuring compliance with all regulatory, health, and safety standards In connection with Head Office teams, support or oversee building presentation, preventative maintenance, and capital planning with a focus on quality and reliability Manage vendor relationships and service contracts, ensuring consistent performance and value aligned with Chard's standards Collaborate closely with internal teams, including Development, Marketing, People & Culture and Finance to ensure alignment with company objectives and a seamless resident experience

What You'll Bring

5-7 years of progressive experience in residential property management, ideally within a large-scale or amenity-rich rental community Experience with new building openings is a strong asset A proven track record of delivering exceptional resident experiences through attentive service, proactive communication, and consistent follow-up Demonstrated ability to lead, develop, and inspire on-site teams to provide caring, solution-oriented service every day Strong skills in budget management, financial reporting, and operational planning, with a focus on ensuring resources support quality and service goals Experience managing leasing performance, resident retention, and community programming to foster engagement and long-term satisfaction Proficiency with Yardi or similar property management software, ensuring smooth and accurate operations Experience working with retail or commercial components in a residential setting (an asset) A valid BC Property Management License (required) A genuine passion for creating places people are proud to call home--and for delivering service that reflects Chard's commitment to Uncommon Care

Who You Are

A service-minded leader who believes every resident interaction is an opportunity to build trust and community A confident communicator who approaches every conversation with clarity, empathy, and professionalism A hands-on problem solver who anticipates needs, takes initiative, and follows through with care and accountability Skilled at building relationships with residents, team members, and partners - creating an environment of warmth, respect, and responsiveness Calm and composed under pressure, with strong organizational skills and sound judgment Known for fostering a positive team culture, empowering others to deliver exceptional service and take pride in their work Someone who leads by example; approachable, reliable, and deeply invested in the well-being of your residents and team Passionate about community, connection, and continuous improvement, always looking for ways to enhance the resident experience

How We Invest In You

At Chard, we know that when our people thrive, our communities do too. That's why we offer more than just a paycheque - we invest in your success, well-being, and sense of purpose.

Competitive salary and bonus plans aligned with market benchmarks and your experience. Extended health and dental coverage as well as a health spending account to support what you need the most Ongoing training and professional development opportunities, including custom programs built around our Uncommon Care philosophy A clear commitment to internal mobility - we love to promote from within A values-driven workplace rooted in trust, transparency, and teamwork A supportive team that has your back when things get busy - or when you need a breather
Job Types: Full-time, Permanent

Pay: $110,000.00-$125,000.00 per year

Benefits:

Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Tuition reimbursement Vision care
Ability to commute/relocate:

Vancouver, BC V6P 5Y1: reliably commute or plan to relocate before starting work (required)
Experience:

Property management: 5 years (preferred)
Licence/Certification:

Property Management license (preferred)
Work Location: In person