Job Description

We believe in forging long-lasting relationships to create positive change in our communities. We're building Something Greater in each pillar of Peterson including real estate investment, development, property management, capital lending, and private equity. From one building on Alberni Street in Vancouver to a range of projects across North America, we've expanded into diverse areas of expertise across the real estate industry. Our interests include ownership in 6.8 million sq ft of property, over 2,100 units of residential and hospitality, and participation in the development of an additional 16.1 million sq ft. As we continue to grow, we stay true to our values by putting relationships first, standing by our word and striving for Something Greater in everything we do.



The Property Manager Assistant provides superior, quality services to ensure consistent quality services for tenants and property managers, and to help enhance the overall value of the buildings.

KEY RESPONSIBILITIES

Property Management Administrative Support

Accurately drafting correspondence, notices, contracts forms, monthly reports, memos, move-in/out documents, operator overtime sheets, welcome packages and other documents as directed by the property manager and within the timeline pursuant to regulations; Proactively following up with property managers, accountants, and other support staff as necessary, to provide operational support in the day-to-day implementation of policies and procedures; Working with building operators to coordinate move in/out, preparing Welcome Packages consisting of access cards and keys; Working with property accountants and property managers in collecting rent, resolving arrears and compiling monthly reports, annual rental payment schedules, CAM reconciliation letters, and conducting credit checks; Working with building technicians and property managers to assist tenants with maintenance and lease issues, including maintenance projects, common area building upgrades, tenant build outs or interior/exterior repairs; Updating after-hour security call sheets, as required; Assisting leasing administration by photocopying leasing documentation, document drafting, and inputting lease abstracts; Assisting with new property onboarding; + Assisting Hydro and Fortis incentive projects, BOMA incentive applications etc.;
+ Assisting with researching quotes and other information for maintenance and capital projects as directed by the property manager; and
Assisting property managers with performing other related duties.

Tenant Services

Ensuring the preparation of financial statements and quality presentation of owner reports and other correspondence to owners within the respective time requirements; Providing superior quality customer service dealing effectively and fairly with tenant requests and concerns on a timely basis, involving the Property Managers or Building Technicians as needed; Following up with accounting department as needed to provide status or information regarding accounts payable, accounts receivable, financial statements; and Ensuring client matters are responded to in a timely manner and within regulatory guidelines. Assisting with reception and tenant services coverage on a rotational basis as needed.

QUALIFICATIONS

Academic, technical and professional competence Completion of a high school diploma; Proficiency with Microsoft Office; General understanding of accounting principles and procedures; Familiarity with Yardi Voyageur is an asset; and Willing to work towards and obtain Real Estate Trading Services Licensingunder the Real Estate Council of BC.

Work Experience and Job Skills

A demonstrated track record with 1 - 3 years' experience:

Providing quality customer service with a proven ability to multi-task and prioritize demands; Taking direction and following through on assigned work in a timely manner; Providing effective and efficient administration in a fast-paced environment, including coordination of support services, accurate and timely record keeping, organization of events, etc.; Diligently dealing with methods of organization and detail in performing his/her duties; Demonstrating maturity, confidence, and tact, particularly when dealing with difficult issues or conflict; and Developing positive and professional relationships with a variety of people while practicing excellent verbal and written communication skills.

Personal Aptitudes

Demonstrates attributes consistent with the Petersons' Core Values

Relationships:

We value and care about our relationships and treat everyone with dignity, respect and trust.

Integrity:

We keep our promises and hold ourselves personally accountable for delivering on our commitments, acting with honesty and fairness.

Entrepreneurship:

We continuously seek opportunities and challenge ourselves to find better ways of creating value. We believe diverse approaches, opinions, and experiences contribute to better outcomes for our stakeholders

Gratitude:

We are grateful for the opportunities we are given. We support initiatives that affect positive change in our communities and value the skills, strengths and perspectives of our team.

Salary Range:

$55,000 - $65,000 per year based on experience