Job Description

Position Overview
Do you believe that Resident Satisfaction is paramount in the work that you do? When presented with a challenge, do you find a way? Do you have a track record of starting smart and finishing strong? Are you the kind of person that does what you can to support the team? Are you proud of what you do? If yes, you may be a great fit for our team!
Position Summary
The Property Management Site Administrator supports the overall resident experience in our multi-unit residential buildings in operational activities, through established standards and processes. The administrator works with our operations and leasing support staff to ensure that the daily operations and move inn and move out process for our residents flows smoothly and our principles and program objectives are met. It is a high paced environment with a large amount of flexibility in daily role required.
Primary Responsibilities:
Work Order Management and Scheduling

• Take ownership of daily site operations (including managing the office space, ordering supplies, accepting packages, and handling maintenance requests).

• Schedule and delegate work order tickets from tenants to the in-house maintenance team.

• Verify all work orders generated to ensure successful execution of system-generated cases and project execution.

• Utilize internal software (CRM) to manage and track Vacated, Turned, and Ready to Rent products.

Collaboration and Coordination:

• Work closely with the Operations team, Sales, and Project Management to meet deadlines and maintain a high level of organization and productivity.

• Assist with NOE and NOC coordination, requests, and management of data for all sites.

• Interact professionally with organizational departments.

Quality Assurance and Compliance:

• Support a strong culture of quality through effective communication, metrics, and processes.

• Prepare and maintain documentation to ensure compliance with quality program standards and turnover requirements.

• Continuously compile and maintain turnover documentation throughout the project in preparation for final turnover, including installation summaries, cleaning summaries, individual turn records, and Client-specific forms.

Site and Unit Inspection:

• Physically inspect and document deficiencies within units for rectification.

• Reconcile painting and cleaning inspection directives, sizes, and specifications prior to contractor assignment, verification, and approval.

Data Management and Documentation:

• Gather all product data from field staff and review it for accuracy.

• Enter and manage data within spreadsheets and databases.

• Perform document control activities as required.

Customer Service:

• Always strive to put customers first by delivering exceptional customer service.

Administrative Support:

• Assist Supervisors with daily site administration duties.

Requirements:

• Professionalism

• Results Oriented
• Commitment to Learning
• Experience in office administration, record keeping, and filing.
• Experience with work order / maintenance documentation and data packages
• Experience in property management and construction process and terminology considered an asset
• Intermediate to advanced skills in Microsoft word and Excel
• Experience with program coordination and quality assurance are preferred.
• Experience performing construction / property management inspection activities.
• Project management skills considered an asset
• Knowledge of Yardi is considered an asset

Benefits:

• Comprehensive Health and Dental plan

• RRSP Matching

• Continuous Learning Program

• Career advancement opportunities

• Employee Assistance Program

Skills Required