Job Description

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

RESPONSIBILITIES

Customer Service:

• Handle all inquiries, feedback, complaints or concerns professionally and politely in accordance with established company guidelines. Ensure that a high level of resident relations is maintained through regular contact and attention to resident needs.
• Maintain an overall focus on improving the customer experience.
• Ensure that all staff adhere to a culture of excellent customer service.
• Develop a strong sense of community.
• Continually refer building needs or concerns to senior staff.

Management and administration:

• Complete maintenance repairs on time (within 24-48 hours) to ensure resident satisfaction and safety. Manage the coordination and communication of repair work using oxford\'s internal protocol.
• Monitor the quality of work of the service providers and contractors. Oversee opening and closing the apartments for maintenance and service staff once entry is authorized.
• Follow regular fire and life safety standards, including monthly testing and annual drills.
• Ensure complete knowledge and understanding of emergency procedures including fire, flood...
• Maintain all safety ratings and controls.
• Keep work areas/workshops clean and orderly at all times.
• Maintain inventory management supplies and conduct regular inventories. Order supplies as needed to ensure the efficient operation of the property.
• Maintain device inventory.
• Become familiar with the company\'s health and safety policy.
• Issue purchase orders in accordance with established protocols.

Maintenance:

• Have a complete knowledge and understanding of all service systems (pumps, backup generators, HVAC, boilers, refrigerators, pools, sprinklers, etc.).
• Have working knowledge and experience with hand and power tools to complete building repairs.
• Perform / supervise apartment renovations or improvements, including painting and general carpentry.
• Pre move-out inspections / scoping apartments
• Supervising participating in Annual Insuite inspections
• Actively participating in Health and Safety committee
• Perform / supervise general maintenance in garages and outdoor parking lots, mechanical rooms, roofs and other common areas.
• Perform month-end duties and responsibilities, including pre-suite inspection, and contractor scheduling and suite turnover.
• Perform / supervise snow removal duties, including putting salt and sand.
• Complete / supervise scrap and recycling duties on designated collection days, including the safe operation of equipment carrying machinery and maintain positive working relationships with city collectors or hired vendors.
• Ensure effective monitoring and control of all building access including cylinder locks and electronic systems.
• Ensure that all mechanical exits and doors are operational at all times. Close the laundry room (if applicable) , recreation rooms, lockers and other common areas during the agreed time.
• Assist with after-hours and weekend- after- office hour coverage (typically 1 week out of 3) .
• Assist with issuing purchase orders according to established procedures.

Cleaning:

• Ensure that the property, grounds and suites are kept clean in accordance with company standards.
• Performs cleaning duties according to established standards and frequencies when support staff is not on duty.
• Ensure complete knowledge and understanding of safe handling of cleaning products and ensure that all contractors and suppliers comply with safe handling guidelines (WHIMS).

REQUIREMENTS

• Fixed-term contract (3-4 months)

• A passion for excellent customer service.
• Ability to solve residents\' problems in a timely and professional manner.
• Interpersonal skills. Excellent customer service, organization and communication skills.
• Complete knowledge and understanding of all building maintenance systems (pumps, backup generators, boilers, refrigerators, pools, sprinklers, etc.) and experience with related repairs.
• Ability to perform basic apartment renovations, including painting and plastering.
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.
• Industry experience is a plus.

Our story:

Oxford Properties Group (\xe2\x80\x9cOxford\xe2\x80\x9d) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford\xe2\x80\x99s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world\xe2\x80\x99s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario\'s municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

Omers