From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you\xe2\x80\x99ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we\xe2\x80\x99ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts \xe2\x80\x93 the best the industry has to offer. You\xe2\x80\x99ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us. About the role We\xe2\x80\x99re looking for a Property Customer Service Representative to join our growing team within the Property Unit to learn a new and exciting line of business! As a Property Customer Service Representative, your work will have a big impact on providing legendary customer service to both our external and internal customers in a call centre environment. People will count on you to open up their claims, provide next steps and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a \xe2\x80\x98can do\xe2\x80\x99 attitude to join our team. This position will work 35 hours a week, 7 hours a day starting from 10am to 6pm EST. This is a full time permanent opportunity and can be based in our Mississauga, Richmond Hill, or Ajax offices. What you\xe2\x80\x99ll do here:

• Be the first point of contact for our property insurance customers
• Listen and guide customers through the claims process
• Collaborate with, and learn from, our experienced team of property Claims Adjusters
• Become an expert on our policies, products, services, and initiatives and share your knowledge with your colleagues \xe2\x80\x93 they will do the same
• Inspire and be inspired to meet or surpass daily call centre metrics
• Take pride in providing quality customer service, maintaining low hold times, and keeping your file notes clear and concise

What you bring to the table: Education and Experience:

• Completion of High School diploma is required
• University degree or College diploma is preferred
• Willing to pursue your Chartered Insurance Professional (CIP) designation
• Insurance experience and Bilingualism (French and English) are considered assets

Talents & Knowledge:

• Previous experience meeting KPI metrics/goals (efficiency to meet service levels, quality assurance, promotion of products or services, etc.)
• Demonstrated ability to work efficiently in a high volume, fast-paced environment
• Superior organizational skills, results-oriented
• Strong resourcefulness, ability to work autonomously, and committed to self-development
• Demonstrated ability to handle multiple priorities and deadlines
• Excellent listening and communication skills with the ability to foster strong working relationships
• Bilingual is considered an asset

This team works on a flexible schedule: 35 hours a week during our business hours of operation: Due unforeseen weather events and higher volumes at times you will be asked to work on weekends and Statutory holidays if needed. IN-ON #LI-Claims What we offer Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.