Job Description

Overview

We are seeking a dedicated and detail-orientated Property Administrator / Resident Services Coordinator to join our team at a innovative new active adult community in Leduc.

The Property Administrator/Resident Services Coordinator plays a key role in creating a warm, welcoming, and service-oriented environment for residents, families, and guests. This position provides direct support to the Community Manager, Leasing Manger, and residents. They will manage all front desk operations, assist to coordinate services and events, and ensures clear communication across departments. The ideal candidate is friendly, organized, able to multitask and responsive to the evolving needs of the community.

Key Responsibilities

Front Desk & Property Administrative Duties

Tenant and Operational file management including digital and paper. Provide administrative assistance to the Community Manager and the Leasing Manager (filing, copying, document preparation). Answer and direct incoming phone calls with courtesy and efficiency. Guest Suite management including booking, agreements and coordination. Maintain accurate visitor logs and manage sign-in/sign-out procedures. Monitor and maintain cleanliness and safety of lobby and public areas. Manage reservations for common spaces (e.g., lounges, private dining rooms). Track front desk supply inventory and request replacements as needed. Take meeting minutes in team meetings. Entry into Yardi Breeze as required.

Resident Services & Support

Greet residents, families, and visitors in a warm and professional manner, providing a calm yet professional environment. Assist residents with general inquiries, requests, and day-to-day support. Assist tenants with transportation services including shuttle bookings and ride shares. Assist tenants with booking appointments (e.g., medical, salon, housekeeping). Manage incoming and outgoing mail and package deliveries. Provide accurate information on community events, dining menus, and activity schedules. Offer basic tech support (TV remotes, smartphones, Wi-Fi access). Respond promptly to emergency calls or alerts and notify appropriate personnel.

Event & Activity Coordination

Assist the Community Manager and Leasing Manager with planning company events and/or activities. Meet with the Community Social Committee monthly to assist in planning events/activities. Complete the monthly events calendar and manage Canva designs and slides. Assist the Community Manager in completing the monthly tenant newsletter.

Communication & Reporting

Report resident concerns, incidents, or unusual behavior to appropriate staff. Log maintenance requests and track completion status. Distribute newsletters, and internal communications. Facilitate communication between residents and various departments (e.g., housekeeping, maintenance). Other duties as required.

Skills

Proficiency in Yardi software is highly desirable. Proficiency in Microsoft Programs (Word, Excel, PDF Pro) is required. Strong office experience with a focus on administrative tasks. Previous experience in customer service roles is required. Previous experience in senior communities is preferred. Some knowledge of property management practices and principles is an asset. Strong customer relationship management abilities to foster positive interactions. Accurate data entry skills with attention to detail and able to multitask. Proficient filing skills to maintain organized documentation. Proficiency in Canva designs is required. Previous experience in event planning. Exceptional phone etiquette to handle tenant inquiries professionally. Join our team as a Property Administrator/Tenant Relations Coordinator and contribute to creating a welcoming environment for our tenants while supporting the overall efficiency of property operations.
Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Education:

Secondary School (preferred)
Experience:

Administrative: 2 years (required) Senior Commmunities: 2 years (preferred) Microsoft Excel: 2 years (preferred) Microsoft Word: 2 years (preferred) Canva: 2 years (preferred) PDF Pro: 2 years (preferred) Filing: 2 years (preferred) Reception: 2 years (preferred)
Location:

Leduc, AB (preferred)
Work Location: In person