Job Description

#### Join Us in Creating the Best Places to Live, Shop, Work & Play



Company: Southwest Properties Limited

Business Address: 1315 Lower water Street, Halifax, NS, B3J 0L4



As a Property Administrator , you will perform administrative functions and provide exceptional customer service to ensure resident satisfaction and smooth property operations.



We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.



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Benefits


• Performance Based Bonus Eligibility
• Flexible Work Schedule - Hybrid Role
• Comprehensive Extended Health & Dental Benefits
• Transit Reimbursement Program
• RRSP Plan with Company Matching - 4%
• Employee Health & Wellness Incentive - $300.00 Annual Reimbursement
• Professional Development Opportunities & Education Reimbursement
• Employee Discount Program - 10% off Southwest Properties Lease
• Resident & Employee Referral Programs
• Service Awards & Social Staff Events
• Charitable Donation Matching Program - $1,000.00 Annually + 1 Day off to Volunteer


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What Your Day Will Look Like



As a Property Administrator, you will efficiently manage work orders, coordinate contractors, process turnover checklists, and provide exceptional customer service to ensure resident satisfaction and smooth property operations.


Hours of Work: Monday - Friday, 40 hours per week.

Details: Full-time, permanent position.

Work Location: Southwest Properties Office - 1315 Lower Water Street, Halifax, NS, Canada, B3J 0L4.

Wage: $49,162.50. Wage will be based on experience, skills, and abilities that a candidate brings to the role.



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Tasks and Responsibilities


Administration


• Responsible for the daily assigning of work orders in Yardi.
• Process Turnover Checklists monthly and upload necessary documents.
• Act as the liaison between contractors and residents, coordinating contracted work.
• Maintain contractor documents (WCB, NSCSA, Liability Insurance) ensuring records are up to date.
• Assign, track, and close purchase orders for work assigned to contractors.
• Distribute annual Apartment Assessments to Resident Managers and assign deadlines for completion. Track completion of assessments, evaluate, assign work orders, and follow up where required.
• Process and evaluate materials requests - source and order materials from suppliers, ensuring the best price (e.g., paint, cleaning supplies, appliance parts).
• Manage the programming, identifying, and assigning of all security fobs in Kantech.
• Maintain resident insurance records.
• Monitor False Alarm Notifications and submit appeals.
• Order and distribution staff uniforms on an annual basis.


Customer Service


• Correspond with residents regarding tenant insurance, building notices, and other communications as required.
• Respond to communication from residents. Troubleshoot and investigate issues that arise, liasing with internal contacts to determine the best course of action to ensure customer satisfaction.
• Provide support to Managers and maintenance staff to ensure matters are handled in a safe and satisfactory manner for all parties involved.
• Offer support to other Property Administrators in their absence.


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Your Environment



You will work in an office setting.



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What Will Help You Succeed



Our ideal candidate is an organized self-starter with 1-7 months experience in a property administration role. Completion of secondary school is required. An Office Administration certificate is considered an asset.


• Experience with Microsoft Programs
• Strong written and verbal communication skills.
• Effective relationship building skills with the ability to develop and sustain cooperative working relationships.
• Effective conflict-resolution skills.
• Ability to exercise confidentiality.
• Strong time management skills - ability to manage tight deadlines and work under pressure while achieving quality results.
• High degree of integrity and honesty.
• Ability to perform assigned duties with minimal supervision.
• Strong attention to detail with a high level of quality.
• Sound knowledge of effective and efficient administrative procedures and techniques.
• Ability to maintain a professional distance with residents, contractors, and suppliers.


Position requires Criminal Records Check Completion .


Language Requirement: Fluent in English.



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People are at the Heart of Everything We Do



Southwest Properties is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.



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•Thank you for your interest in Southwest Properties. Please submit a resume and cover letter to resume@southwest.ca. Those chosen for an interview will be contacted.•

•We are a team of individuals who get joy from bringing joy to others.•