Job Description

LodgeLink, a Black Diamond Group Company, is a tech company headquartered in Calgary that delivers efficiency and cost control for complex workforce travel. We offer an-end-to-end crew travel management solution, from accommodation to transportation. We are the fastest growing ecosystem of hotels and lodges in North America. Learn more: www.lodgelink.com LodgeLink is a caring company that applies innovative technology to transform workforce travel. We collaborate and share in a relentless pursuit to deliver superior customer experiences and help our customers get where they need to be. As a LodgeLink employee, you\xe2\x80\x99ll join an agile, inventive, and dependable team with a bold vision to be the ecosystem for workforce travel. We look for exceptional, diverse people with an entrepreneurial spirit who want to join an innovative and rapidly growing company that is focused on customer success. People with a can-do team attitude, who are at their best when the pressure is on. If you thrive in a fast-paced environment and want a career, not a job, we might be made for each other. We have a full-time position for a Project Coordinator (Project Success Representative) in Calgary, AB. This role is in-office with 20% flexibility to work from home. The Project Coordinator reports to the GM, Customer Success, and plays a key role in helping our team coordinate complex large-scale project-based crew accommodations needs for our customers. The role is responsible for facilitating the required tasks across teams to ensure customers\xe2\x80\x99 needs are met during the project life cycle with smooth and seamless service. The role will determine project-based needs, coordinate with Customer Experience to ensure coverage for after-hours, arrange room supply requirements with our Supply team, ensure that invoicing is accurate with our Billing team, and provide customers with a positive consultative experience. In addition, the role will be involved in customer onboarding and training, by educating customers on the benefits of LodgeLink, helping to configure their LodgeLink accounts, providing training on new products or features and relaying valuable customer feedback to our product development team for future enhancements. This role requires strong relationship building and attention to detail, the ability to effectively organize and coordinate with internal and external stakeholders and manage deliverables within required timelines with a positive and professional attitude. Duties and Responsibilities: Project Coordination \xc2\xb7 Develop strong working relationships with customers, anticipating their needs and communicating with them on a daily basis; \xc2\xb7 Create and execute project-based plans related to accommodation needs, working closely with Supply, Customer Experience and Sales; \xc2\xb7 Ensure accommodations needs are met on a multitude of projects concurrently while ensuring a high level of quality across your customer portfolio; \xc2\xb7 Collaborate with internal stakeholders in Sales, Product, Marketing, Customer Experience, Finance and Supply as necessary to achieve project accommodation goals; \xc2\xb7 Ensure follow-up on all assigned action items, including project accommodation requests, crew changes, find hotel/lodge availability; \xc2\xb7 Monitor progress of projects; \xc2\xb7 Provide daily/weekly/monthly reports as required by customers; \xc2\xb7 Prioritize tasks, manage time efficiently, use teamwork and communicate clear to meet deadlines; \xc2\xb7 Liaise with customers and suppliers to ensure project accommodations are a success; Log and track project-specific details as Project Opportunities in Salesforce; \xc2\xb7 Identify strategies for automating and implementing efficient processes for large crew travel. Customer Success \xc2\xb7 Create customer advocates by onboarding new users/divisions/branches/sub-contractors, ensuring accounts are ready to transact, and re-engagingwith accounts so they continue to transact; \xc2\xb7 Conduct product demonstrations in-person and online for small and large groups and continuously educating existing customers, showcasing LodgeLink features and benefits; \xc2\xb7 Help configure accounts for maximum efficiency. This involves learning about how customers manage crew accommodations, how they track costs and what approvals are required prior to paying invoices; then recommending how to use LodgeLink functionality to benefit them; \xc2\xb7 Review and use customers data to conduct account reviews in line with LodgeLink\'s Service Level Agreement (SLA). Identifying areas where additional training is required; \xc2\xb7 Register for and attend conferences to promote LodgeLink and expand project success knowledge; \xc2\xb7 Develop an understanding of the Crew Travel and Emergency Response industry and how LodgeLink can solve challenges using our technology; \xc2\xb7 Coordinate with our Product team when platform efficiencies are identified, relaying valuable customer feedback on potential product enhancements. Qualifications: \xc2\xb7 2+ years\xe2\x80\x99 experience in travel management, project coordination/administration, customer success/onboarding or similar; \xc2\xb7 Experience working in one ofthe following industries: software as a service; hospitality; travel management; travel agencies; workforce accommodations would be a strong asset; \xc2\xb7 Experience coaching, training, or educating that involves tailoring your message to the audience; \xc2\xb7 Proficient in MS Office, including Word and Excel; \xc2\xb7 Ability to successfully multitask and organize complex projects \xc2\xb7 Working for a startup means solving new problems and stepping outside your comfort zone almost every day. You must love these challenges to love workinghere. A resilient can-do attitude and a willingness to roll-up your sleeves whenrequired are a must; \xc2\xb7 Detail-oriented, self-starter who is eager to learn new skills and concepts; \xc2\xb7 High level of accountability, professionalism, active listening, problem-solving, and time management skills; \xc2\xb7 Strong communication skills; \xc2\xb7 Positive attitude and ability to positively influence others; \xc2\xb7 The ability to remain calm under pressure; \xc2\xb7 Willingness to learn the key processes related to booking and managing crew travel in the emergency response or large project business sectors; \xc2\xb7 Willingness to learn basic terminologyand process flows related to approving, tracking, and reporting oncosts. You don\xe2\x80\x99t need to be anaccountant or administrator, but you can\xe2\x80\x99t be afraid of talking to those types of people about these types of things; \xc2\xb7 Must be willing to travel as required. Assets: \xc2\xb7 Salesforce Experience/ Certifications; \xc2\xb7 Experience working in an Agile startup company environment; \xc2\xb7 Experience with data visualization tools (preferably Microsoft PowerBI); \xc2\xb7 Emergency response disaster relief and accommodations experience. For more information, please visit https://www.lodgelink.com/careers/ We are an Equal Opportunity Employer Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. LodgeLink is a Black Diamond Group Company. Black Diamond Group is a publicly-traded company with nearly 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Company: LodgeLink Job Types: Full-time, Permanent Salary: $47,000.00-$52,000.00 per year Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Stock options
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• CALGARY, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Project Administration/Coordination: 1 year (required)

Work Location: Hybrid remote in CALGARY, AB