Job Description

Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government's initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of creating a connected, modern and competitive Ontario.




Project Delivery manages large, complex public infrastructure projects using a variety of contracting models, notably the public-private partnership (P3) approach to procurement and delivery. The P3 model leverages private sector financing and expertise in building public infrastructure with the objective of delivering projects on schedule and within approved budgets. The current project pipeline is valued at more than $35 billion in estimated design and construction costs.



The Project Services Manager (PSM) will support governance initiatives around the Project Management Service Provider (PMSP) Master Services Agreement (MSA) contract, ensuring oversight of quality, on-time, and on-budget delivery of assigned projects and programs. The PSM will also support operational planning for asset renewals across the province's general real estate portfolio, leasehold improvements, and other client ministry initiatives.



To be successful in this role, the individual must be experienced in the day-to-day oversight of high-complexity projects as defined in the Master Service Agreement, and in engaging with client teams, service provider leaders, client ministries, and internal business units.

Work Location Options:

This position offers flexibility to work from any of our established office locations, including Guelph, Toronto, Kingston, Ottawa, Thunder Bay, and Sudbury.

What You Will Do:

Govern and hold accountable the outsourced Project Management Service Provider for the successful delivery of assigned projects, programs, and other initiatives in accordance with the Master Services Agreement and its related policies, procedures, and guidelines. Contribute directly to client satisfaction, budget, scope, and schedule adherence. Develop and assist various project stakeholders in achieving practical solutions to project challenges. Act as the client's single point of contact for all project escalations. Lead strong client-focused team relationships to successfully facilitate the completion of the project lifecycle processes and deliverables as defined in the Master Services Agreement. Manage on-site escalations in person as required. Interface with necessary stakeholders to achieve optimal project resolutions. Report on project and program status as well as risk management to the Senior Planning Manager, Senior Project Services Manager and Director, as required. Utilize Infrastructure Ontario's Project Management Information System (PMIS) for document management, review, and action of required project workflows and deliverables. Assist the Pre-Planning Assessment Team (PPAT) by providing project development services to the Ministries and internal stakeholder groups. Foster relationships, create efficiencies in the program, and collaborate externally and internally on optimization programs. Assist in developing and influencing project initiation requirements - scope, schedule and budget and completion/approval of the Project Initiation Form (PIF).

What We Are Looking For:

Technical Experience

Substantial experience in a Project, Program, or Portfolio Management role in the construction industry, with experience overseeing the implementation of various high-complexity projects delivered by an outsourced Project Management Service Provider across the province's general real estate portfolio. Post-secondary education in a related discipline, with a concentration in real estate or project management, or working knowledge of construction industry practices and regulations, Construction Act, building codes, municipal by-laws, environmental legislation, and occupational health and safety legislations. Experience in preparing, comprehending, and presenting reports that contain technical and financial data related to a portfolio of projects.

Client and Stakeholder Engagement/Relationship

Interpersonal skills required to establish and maintain effective partnerships with clients. Ability to collaborate, build strong working relationships with a variety of internal and external stakeholders, and effectively work as part of a team. Strong Written and Verbal Communication Skills Strong communication skills for the purpose of leading challenging conversations and managing sometimes conflicting project stakeholders' priorities. Ability to quickly gauge organizational dynamics and adjust written and verbal communication to suit different audiences. Ability to conceptualize information and distill it to key points/messages. Ability to work collaboratively in cross-functional teams and coordinate efforts with multiple stakeholders. Significant experience collaborating with internal and external stakeholders to understand their needs, requirements, and concerns related to the project.

Critical Thinking

Ability to quickly collect and analyze available information into concise reports, executive summaries, and recommendations to solve an issue or move forward with work.

Note: Ability to work in various geographical regions in Ontario. On-site project vigilance and travel will be required.

What We Offer:

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities. A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee's annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future. A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more. A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks. Access to our $1000 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.IO will also cover the costs associated with up to two membership and license fees per year for eligible colleagues if directly related to the employee's role. Access to a suite of virtual healthcare options to support non-urgent medical needs. A convenient, central location at 1 Dundas St West, easily accessible by public transit.




We offer a competitive salary range of

$104,400

to $

156,600

(PM3 level), pay will align with skills, knowledge and experience of the candidate.



This posting will close on

July 28, 2025

at

11:59 pm

.



Interviews will occur on a rolling basis until the role is filled.


After reviewing the qualifications listed above, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role.


At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others' differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.


Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.

At Infrastructure Ontario, we use AI in our applicant tracking system to improve the efficiency and fairness of recruitment. Your application will be reviewed by both AI and our hiring team for a thorough evaluation. Please note that final hiring decisions are made solely by our experienced hiring team.

Other details

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Job Family IO-Project Delivery Pay Type Salary Min Hiring Rate $104,400.00 * Max Hiring Rate $156,600.00