Job Description

Dorval, QC, Canada
Technical
1303

About Graitec Group

Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects.

The company is driving growth through 3 highly complementary activities:

Value Added Reseller of Autodesk solutions
Software Editor of a suite of products complementary to Autodesk solutions for the construction industry
Services since Graitec is providing training, consulting and support on top of the products with a consistent focus on customer satisfaction.

About the Team Hiring

Experts & Talents from all over the world.

Our team is made of more than 700 outstanding talents, distributed across our 50 offices in 14 different countries, enabling us to meet our customer needs around the globe.

The team is known for its accountability, agility and customer centricity as well as indeed for its ambition for both business growth & for sure impactful innovations with more than 25% of our teams in Research & Development.

Strengthening our international leadership position.

We are honored to serve more than 270 000 customers worldwide to achieve more thanks to our technologies and we are one of the largest Autodesk Partner worldwide. Thanks to its organic growth and to numerous acquisitions in Europe and North America, Graitec is experiencing exponential international growth: $300 million in revenue.
Our ambition is to double our business in the coming few years as we just did in the last 4 years thanks to both organic growth & acquisition. This is why we are investing heavily on our upcoming transformation & reinforcing ongoing our teams globally.

Overview

The Project Services Manager will ensure the overall project health and delivery of customized IP solution projects brought to the business by the Solution Sales and Account Managers within the specified sales regions. His / her role centers on effectively managing the Project Management and Solutions Architect Teams, which is integral to the successful delivery of customized software solutions to clients. The Project Services Manager must act as the liaison between Solution and Country Leaders and the internal software development community to assure project success and attain fiscal revenue objectives connected to these business activities.

Key Responsibilities:
Pre-Sales Support Including:
Managing the creation of specifications with the Solution Architect team
Liaising with the customer around delivery expectations
Working closely with the sales team to land business related custom development surrounding our IP solutions
Guiding Solutions Architects to properly scope, document, and present solution proposals
Working with the wider team to provide a detailed offer to the customer

Project Direction and Management Including:
Directing team of Project Managers to keep delivery of projects on schedule and on budget
Liaising with the internal development teams to ensure a successful delivery of software and services
Assuring on time delivery of multiple projects while respecting budgets
Alerting of and mitigating any project risk, while keeping the satisfaction of the customer in check
Contribute to the growth of the project organization through process enhancement and team building

Company Duties Including:
Working closely with marketing to provide all required material for pre and post sales
Organizing workshops, round tables, and industry focused events with the marketing teams
Continuously monitoring processes and workflows within the team and assist in improving People Manager expectations At Graitec, the team is our 1st asset and our people managers have then high expectations in regards to our employees experience

As such, they are accountable for:
Fostering a One Graitec environment
Role model professionalism, integrity and trust in anything you do so you can expect that from your team
Create an inclusive team experience where everybody feels respected and valued for who they are and what they bring to the team and the company
Lead the team towards curiosity, positive energy, care and empathy for each-others across teams, functions, countries o Intentionally foster collaboration across individuals, teams and business units to achieve more together
Growing talents
Non-stop hiring \xe2\x80\x93 constantly identify, meet and assess talents to fulfill today and tomorrow needs
Attract talents externally and internally that will contribute to the team achieving more
Ongoing focus on each team member development enabling the team to continuously learn & grow
Listen to aspirations and retain talents in a highly competitive market .i.e., non-stop re-hiring your team
Driving clarity
Enable the team to understand the company priorities and understand how each contribute to it
Deliver clear roadmap and ongoing feedback to team members so they ongoing understand where they stand individually and all together
Coach the team to leverage resources and experts available to them to outperform business results together.

Key Success Indicators:
High level of success measured on pre and post sales
Building great relationships with your team
Demonstrating great relationships with customers, and potential new clients
Ambassador mindset and behavior (e.g., # leads transferred to and subsequently won by Account Managers, discussions engaged to uncover opportunities, emphasis on new versions, emphasis on cross-selling)
Drive clarity to team: Roadmaps, Performance o Grow Talent: Attract, Retain, Develop o Fostering one Graitec: Role Modeling, Diversity, Collaboration

Responsibilities

Required Experience:
Experience in a project delivery environment is a must
Managing a team of technical professionals
A good understanding of the construction or manufacturing industry

Nice to Have:
Worked in a similar role in the software industry
Managed projects from tender to completion
Worked in the Autodesk ecosystem

Additional Qualifications:
A recognized construction qualification (name specific qualification for your country/discipline) and/or a recognized product specific professional exam
A full driving license as this role will require travelling
Excellent interpersonal skills, including face-to-face, telephone and written communication skills
Professionalism, personal integrity, and reliability
A positive \xe2\x80\x98hands-on\xe2\x80\x99 work ethic
Initiative and enthusiasm guided by mature sense of judgement
An adaptable and flexible team player
Driving for results, positive energy
Capacity to work in an international environment
Adaptability, autonomy, clarity in communication, collaborating effectively
Fluent English Speaking is required for all roles at Graitec as enabling the team to collaborate Worldwide!

Interview Process

Screening / introduction with John, Talent Acquisition Partner
Screening with Hugo, direct report
Screening with peer of hiring manager or team member
Final Interview - onsite in the office