Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Toronto/Mississauga

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We are seeking an experienced Project Manager to lead the end-to-end delivery of a Microsoft Dynamics 365 CRM transformation initiative. This role requires strong leadership, stakeholder management, and a deep understanding of CRM systems, particularly Microsoft Dynamics 365. The ideal candidate will have a proven track record of managing complex digital transformation projects in a fast-paced environment.

Key Responsibilities:

Define project scope, goals, and deliverables aligned with business objectives.

Develop detailed project plans, schedules, and budgets.

Lead cross-functional teams including business analysts, developers, testers, and change managers.

Manage stakeholder expectations and ensure effective communication across all levels.

Oversee vendor and partner coordination for CRM implementation.

Monitor project progress and adjust plans as needed to meet deadlines and budget.

Identify, assess, and mitigate project risks and issues.

Ensure quality assurance and compliance with internal and external standards.

Drive user adoption and change management initiatives.

Conduct post-implementation reviews and ensure knowledge transfer.

Required Qualifications:

Bachelor's degree in Business, Information Technology, or related field (MBA preferred).

4-5 years of project management experience, with at least 3 full-cycle CRM/D365 implementations.

PMP, PRINCE2, or Agile certification preferred.

Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing).

Experience with data migration, system integration, and release management.

Excellent communication, leadership, and stakeholder management skills.

Proficiency in Microsoft Project, Azure DevOps, and Office 365 tools.

Preferred Skills:

Experience in regulated industries (e.g., finance, healthcare).

Familiarity with Power Platform (Power BI, Power Automate).

Understanding of GDPR and data privacy regulations."

Disclaimer:

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.