Job Description

Job Number: PM01-2025


Start: Immediately


Duration: Permanent, Full-Time, Exempt


Location: Remote (Open to residents of Canada)


The Position



Reporting to the Practice Lead, Project Management Office, the Project Manager role is a billable project-oriented position that works closely with internal teams and clients to ensure the overall success of Microsoft Dynamics ERP, Microsoft Dynamics CRM, and Business Intelligence implementation projects from project approval through to go-live. This position leverages strong business acumen, influential stakeholder engagement, and dynamic communication skills to drive projects towards successful completion.



Key responsibilities include optimizing project time and expenses, proactively monitoring performance against budget, and ensuring timely corrective actions--all contributing to seamless delivery, impactful results and positive experiences for all involved. As a Project Manager, you will help foster a collaborative team culture that reflects Encore's "People Focused. Data Oriented. Results Driven." values.



Key Areas of Responsibility


Lead the planning and implementation of client projects. Facilitate the definition of project scope, goals, and deliverables. Create and manage project plans, track progress, and report on project status. Prepare and lead project status review meetings. Project Contract Change Management. Maintain forecast for self and monitor forecast for assigned project teams. Meet utilization targets.
Desired Skills & Competencies


PMP Certification or equivalent training. Bachelor's Degree in Business, Communications, or Information Systems from an accredited university or college (preferred). 3+ years of proven experience as a Project Manager on software implementations, preferably Microsoft Dynamics ERP/CRM. 2+ years preparing business/customer-facing documentation and communication. Proven track record of managing large-scale projects with significant budgets. Drive strategic initiatives to enhance project outcomes. Hands-on experience with project management tools and methodologies in addition to office productivity software. Experience using Microsoft desktop applications/O365, MS Project & Visio required. DevOps experience is highly desired. Familiar with AI tools and technologies to enhance and streamline Project Management processes. Adheres to the Codes of Ethics and Professional Conduct guides of Project Management practitioners, upholding high standards and ethical behaviours. This includes fostering trust and support in professional decision making, maintaining integrity, and ensuring transparency in all project-related activities. Proven work ethic where "do the right thing" prevails. Detail and deadline-oriented; analytical by nature. Challenge the status quo to drive continuous improvement. Prioritize competing project needs while balancing client satisfaction and project profitability. Enthusiastic and approachable team player. Respected leader with excellent problem-solving, decision-making, and conflict resolution skills. Exceptional organization and time management skills to competently manage multiple projects and shifting priorities. Conscientious about meeting expectations and delivering as promised. Accurate and clear documentation of project updates, issues, and progress reports. Natural ability to effectively communicate (written, oral, and presentation) with executive sponsors, stakeholders, internal team members, and client team members. Determined to collaborate with teams to deliver quality service and ensure project success and high client satisfaction. Maintains composure and professionalism in high-pressure or stressful situations.
Additional Requirements


Willing and able to travel; valid passport is required. Must be resident of Canada and legally entitled to work in resident country. * Must be fluent in English - both verbal and written.