Job Description

Overview:
Create value at TC Transcontinental.
At TC Transcontinental, we've got it made, and that's because of the expertise of our team.
We have been driving innovation since 1976.
With approximately 7400 employees, TC Transcontinental is a leader in flexible packaging in North America and in retail services in Canada, and is Canada's largest printer. The Corporation is also the leading Canadian French-language educational publishing group. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team, support each other and cultivate a sense of belonging for all.
Reporting to the Client Services Manager, the Project Manager will function as a key liaison between the client and manufacturing. They will also be responsible for the coordination of all campaigns and projects through client briefing & campaign development, quoting, planning & production, kitting & shipping. Note that this position must be performed on-site 5 days a week and requires supporting with other duties as assigned where/when needed (kitting, finishing, etc.). Responsibilities:
When your actions lead to success:

• Manage Promotional and Core in-store signage programs for small-medium scale projects
• Drive overall sales growth and internal profitability of account
• Drive strategic projects for account (client facing and internal), and actively drive and participate in process improvements
• Handle difficult customer issues maintaining long-term relationship
• Ensure proper management of client creative assets and physical inventory
• Develop all campaigns based on briefed requirements (build of distribution lists using query-based database tool, generation of production and kitting reports, and maintenance of associated inventory)
• Act as a liaison between the client and Production project managers
• Maintain campaign database with internal technology team (including addition of new query rules and modifications)
• Facilitate briefings to client to review & clarify projects & internal teams/Customer Contact Centre for new projects
• Produce project estimates, including spec gathering & testing, and addition to client specific Rate Cards for new items
• Create, review and distribute production documents as required and prioritize scheduling to ensure requirements are met
• Act as a liaison between Production, Kitting, Shipping, and Outside Suppliers being the key contact on a daily basis for all production issues
• Works under close supervision of a team lead or supervisor
• Manages small dollar value clients
• Maintain customer specific store/location profiles with attribute information
• Ensure proper management of client creative assets and physical inventory
• Maintain invoicing for all projects, including capture of all additional billable charges
• Facilitate all scheduled and ad-hoc reports required by client, including inventory, ordering, invoicing and KPIs

• Prioritize workload when faced with multiple requests and changing business dynamic
• Work as part of team and participate in the Continuous Improvement efforts

• Fully understand and adhere to all relevant Environmental, Health and Safety, Human Resources, Quality, Security and Company Policies and Procedures
• Work in compliance with the Occupational Health and Safety Act of Ontario, the Workplace Safety Insurance Act and all other applicable legislated, environmental, health and safety regulations
• Additional duties as assigned.

Qualifications
When your expertise drives us:

• Post-secondary education with minimum three (3) years related experience in digital print production and account services
• Knowledge of in-store marketing execution and digital print process and substrates
• Knowledge of inventory management systems, kitting/distribution processes & creative workflows
• Strong skills in PC-based software applications, particularly Word and Excel
• Superior oral and written communications skills and organizational skills
• Ability to work in a fast-paced environment, handling multiple jobs simultaneously and managing prioritization of issues on a daily basis

Qualifications:
When your expertise drives us:

• Post-secondary education with minimum three (3) years related experience in digital print production and account services
• Knowledge of in-store marketing execution and digital print process and substrates
• Knowledge of inventory management systems, kitting/distribution processes & creative workflows
• Strong skills in PC-based software applications, particularly Word and Excel
• Superior oral and written communications skills and organizational skills
• Ability to work in a fast-paced environment, handling multiple jobs simultaneously and managing prioritization of issues on a daily basis

When benefits really help you live better:
We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive--at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO
TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.
We are also committed to providing an inclusive and barrier-free recruitment and work environment--promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.
Send us your application. Create something with TC Transcontinental.