Job Description

OVERVIEW

Title:

PMO Operations Manager

Type:

Contract (6 months, with potential for extension or full-time conversion)

Schedule:

Full-time, 9 AM-5 PM EST, hybrid (expected 2-3 days per week in office)

Overtime:

None required

Dress Code:

Business casual / standard corporate environment

Hourly Rate:

up to $85/hour


This role manages daily operations and governance processes within the Project Management Office (PMO). The PMO Operations Manager ensures control testing, compliance, and risk management activities are executed accurately, while maintaining data integrity and operational consistency. The position is ideal for a senior project management professional with a strong background in governance, compliance, data accuracy, and process automation.

RESPONSIBILITIES

Governance & Compliance Management

Oversee and execute quarterly

control testing

, documenting results, ratings, and remediation plans. Manage

PMRO attestation packages

, ensuring timely submission and full compliance with enterprise requirements. Monitor and resolve

Key Risk Indicator (KRI)

breaches within defined SLAs, tracking remediation through "Return to Green" plans. Support

risk and compliance governance education

for new and existing project managers.

Operational Oversight & Data Management

Maintain accurate and compliant

PMO operating data

within Clarity and other reporting tools. Track and report on operational metrics, compliance performance, and efficiency KPIs. Ensure consistent and accurate governance documentation across PMO functions.

Automation & Reporting

Implement and enhance

automation tools

(e.g., Power BI, Selenium) to improve control testing efficiency and reduce manual work. Develop and maintain

dashboards and performance reports

for PMO governance, control testing, and risk management. Drive continuous improvement in PMO reporting accuracy and timeliness.

Team Support & Enablement

Support onboarding and training of

Project Managers (PMs)

and

Scrum Masters (SMs)

on governance and compliance processes. Foster collaboration across teams to improve adherence to enterprise project standards. Provide ongoing operational and governance support to PMO leadership. ###

Key Deliverables

Control testing and compliance reports KRI breach logs and resolution plans PMRO attestation and GRCE documentation packages Clarity governance data audits Automation efficiency metrics and performance dashboards

QUALIFICATIONS

Required

Minimum

10 years of project management experience

, ideally within PMO or enterprise delivery functions. Expertise in

control testing, compliance tracking

, and

risk management processes

. Strong working knowledge of

Clarity PPM

or similar project portfolio management systems. Proficiency with

Power BI

,

Selenium

, or equivalent automation/reporting tools. Demonstrated ability to monitor metrics, track KRIs, and ensure timely remediation. Experience maintaining governance frameworks and ensuring data accuracy across multiple projects.

Soft Skills

Detail-Oriented:

Identifies and resolves data or process gaps quickly.

Accountable:

Takes ownership of deliverables and meets deadlines consistently.

Clear Communicator:

Articulates governance requirements effectively to PMs and stakeholders.

Problem Solver:

Addresses operational challenges with practical, process-based solutions.

Collaborative:

Works well with PMs, Scrum Masters, and cross-functional teams.

Adaptable:

Embraces change and drives continuous improvement.

Education

Post-secondary degree in Business, Project Management, or a related field.

Preferred

PMP certification

or equivalent professional designation. Previous

banking or financial services

experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.