Job Description

JOB DESCRIPTION - Tech-Forward Project Manager (PMP)

Job Title:

Project Manager (Technology & Operations)

Company:

Shelby's Legendary Shawarma - Head Office

Location:

London/Oakville, Ontario

Start Date:

January 5, 2026

Compensation:

$80,000 per year + benefits

Reports To:

VP, Technical Operations & Franchisee Development

Role Overview

The Project Manager (Technology & Operations) is responsible for leading multi-department projects across Shelby's digital ecosystem. This role sits at the intersection of IT, Operations, Marketing, Training, Finance, and Construction -- ensuring every major rollout is delivered on time, on budget, and with full cross-functional alignment.

This includes major initiatives such as:

POS system replacement Loyalty platform & mobile app launches Website modernization Digital menu boards & kiosk expansions AI/automation rollouts Inventory & back-office systems Franchise onboarding lifecycle improvements Network, cabling, camera, and infrastructure upgrades
This role is made for a

tech-forward PMP

who can manage complex timelines, vendors, dependencies, and teams -- while understanding the technical realities behind each system.

Key Responsibilities

Project Leadership (Primary Focus)

Build and manage project plans, timelines, dependencies, and critical paths Coordinate across Operations, IT, Marketing, Finance, Training, and Store Development Run weekly project standups, risk reviews, and executive updates Track budgets, scope, and deliverables across multiple simultaneous deployments Manage vendor relationships and ensure SLA adherence

Technical Execution Oversight

You're not writing code -- but you

must understand the tech

:

Know how POS, loyalty, inventory, LMS, kiosks, and networks fit together Translate technical requirements into clear project tasks Validate vendor documentation, API requirements, and integration timelines Support testing, UAT, pilot programs, and phased rollouts Identify technical risks before they become operational problems

AI, Automation & Future-Tech Projects

Assist VP in planning and rolling out AI-enabled tools Manage data consolidation or middleware integration projects Coordinate testing of new automation in stores Work with vendors on proof-of-concept pilot programs

Franchise Onboarding & Store Growth

Manage the full franchise lifecycle project plan Ensure timelines between Construction, Real Estate, Ops, Marketing, and IT stay aligned Standardize processes across all new store openings

Documentation & Communication

Create Gantt charts, project summaries, risk logs, and stakeholder updates Maintain a unified project workspace (Delightree) Build project templates for repeatable, scalable rollouts

Required Experience & Skills

Must Have

PMP certification (or equivalent PM background) 3-5+ years project management experience (IT, SaaS, retail, or QSR preferred) Strong understanding of modern IT systems and integrations Experience running multi-department rollout projects Able to manage vendors, budgets, timelines, and scope simultaneously Strong written and verbal communication Highly structured, organized, and methodical

Nice to Have

Experience in QSR tech, POS rollouts, or franchise operations Familiarity with system integrations, APIs, and data flows Background in digital transformation or AI projects Experience with no-code / low-code tools Ability to build dashboards or reporting views

Success Metrics - First Year

All major tech projects delivered on defined timelines Franchise onboarding lifecycle fully operationalized New POS / loyalty / app rollout phases executed with minimal disruption Clear documentation + reusable project templates established Department leads align to your project structure Reduced rollout delays & reduced vendor misalignment

Why Join Shelby's

Lead tech-forward projects in one of Canada's fastest-growing QSR brands Build systems that scale to 150+ locations Be part of a company investing in AI, automation, and best-in-class digital tools Work with a leadership team that understands tech and supports innovation

How to Apply

Send your resume

andrew@shelbys.ca

Subject:

Project Manager (Technology & Ops) - Application

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

Dental care Discounted or free food Extended health care On-site parking
Licence/Certification:

PMP Certification (required)
Work Location: Hybrid remote in London, ON N6L 1E1