Job Description

JOB DESCRIPTION

JOB TITLE: Project Manager

DEPARTMENT: Sales and Design

SUPERVISOR: Matt Bennett

SUMMARY: Full time position within the Sales & Design department.

SALES & DESIGN

The Project Manager is responsible for overseeing the planning, coordination, fabrication, and installation of signage projects from inception to completion

DUTIES AND RESPONSIBILITIES:

- Working with clients (National brands and local)

- Build strong, long-term relationships to increase customer satisfaction and retention.

- Understand client needs, goals, and expectations to provide proactive solutions.

- Collaborate with internal teams (design, production, installation, sales) to track progress.

- Address and resolve customer issues quickly and professionally.

- Communicate project updates, changes, issues, or delays to both clients and internal staff

- Working with the Project Designer to provide artwork/layouts for customers

- Ensures artwork goes out in a timely manner

- Working with Project Designer to organize projects

- Serve as a point of contact for key accounts

- Work with production teams to ensure jobs are completed accurately and on time

- Provides top level customer service; ensure constant communication with customers regarding progress, questions and concerns

- Manage expectations and resolve issues professionally and promptly

- Develop project timelines, and production schedules

- Ensure quotes are created accurately and efficiently, as required

- Confirm installation dates with customers and handle last-minute changes

- Collect completion photos

- Ensure all required permits, variances, and municipal approvals are obtained

- Communicate project expectations clearly to designers, production, and installers

- Review installed signs for accuracy and quality assurance

- Ensures all information is recorded in Brmity

- Identify process improvements to increase efficiency and reduce errors

- Participates in Sales & Design meetings

DESIRED SKILLS AND EXPERIENCE:

Key Requirements

- Existing book of business or established industry connections is considered an asset

- Proven ability to build, maintain, and grow long-term client relationships.

- Ability to identify new opportunities within existing accounts and upsell/cross-sell services.

- Strong negotiation and closing skills.

- Strong customer service mindset with a focus on responsiveness and client satisfaction.

- Experience managing client accounts, handling escalations, and acting as the main point of contact.

- Knowledge in all aspects of the sign industry (Preferred but not required)

- Able to establish and communicate clear instructions

- Able to effectively manage tight deadlines with multiple conflicting priorities

- Strong and efficient problem-solving skills

- Excellent time management skills and the proven ability to balance multiple tasks and projects

- Strong attention to detail

Travel Requirements

- Minimal travel would be required

Work Conditions

- Manufacturing facility, fast paced environment with high stress periods.

Job Type: Full-time

Pay: $60,591.93-$100,000.00 per year

Benefits:

Dental care Extended health care On-site parking RRSP match
Work Location: In person