Job Description

Company: ClaimsPro LP
Project Manager, Insurance Central Services - Full Time, Remote (Anywhere in Canada)
Overview:
The Project Manager is responsible for planning, executing, and overseeing projects that support the company's operational and client service goals. This includes coordinating resources, managing timelines, and ensuring project deliverables meet quality, budget, and client expectations. The Project Manager serves as the central point of communication between internal teams, clients, and external partners, ensuring seamless execution and delivery of projects within the independent adjusting and insurance services environment.
Role Responsibilities:

• Develop and manage detailed project plans, including scope, objectives, deliverables, timelines, and budgets.
• Coordinate cross-functional teams--including adjusters, quality assurance, client services, and administration--to achieve project milestones.
• Identify and mitigate potential project risks or issues.
• Track project performance using appropriate tools and techniques, ensuring alignment with company standards and client requirements.

• Serve as primary liaison between internal teams and external clients, maintaining clear and professional communication.
• Prepare and deliver regular status reports and project updates to stakeholders.
• Facilitate project meetings, ensuring collaboration and accountability.
• Ensure all project activities adhere to company policies, procedures, and service standards.
• Identify opportunities to improve efficiency, consistency, and quality across projects.
• Support development and implementation of project management best practices and tools.
• Monitor project budgets, track expenditures, and ensure financial accountability.
• Support forecasting and reporting related to project profitability and performance metrics.
• Mentor and support team members in meeting project goals and deadlines.
• Foster a positive, collaborative, and results-driven team culture.

Qualifications & Experience:

• Post-secondary education in Project Management, Business Administration, or a related field (or equivalent experience).
• PMP, CAPM, or other project management certifications are considered an asset.
• Minimum 3-5 years' experience in project management, preferably within insurance, claims services, or a professional services environment.
• Strong understanding of operational processes and client service delivery in an independent adjusting or insurance context.
• Proficiency with project management software (e.g., MS Project, Asana, or Smartsheet).
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Bilingualism is an asset

Environment/Working Conditions:

• Remote work environment - anywhere in Canada
• Positive team dynamics
• All prospective employees must pass a background check

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement - Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

Skills Required