Job Description

Location:
St-Leonard, QC, CA, H1P 2C3 Toronto, ON, CA Burnaby, BC, CA Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA Montreal, QC, CA Mississauga, ON, CA
Req ID: 50364
Jobs by Category: Operations
Job Function: Project Management
Status: Full Time
Schedule: Regular

Description

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Lead projects that connect people, technology, and impact

Our team and what we'll accomplish together

We are looking for a project management professional who thrives in a fast-paced, complex environment and focuses on delivering exceptional results for clients. Joining our TELUS Security Alarm Monitoring (Smart Security and Automation) team means becoming part of a group that thrives on purpose, collaboration, and impact.





Our Operations unit protects lives and property across Canada, 24/7, delivering operational excellence across all lines of business. You'll be part of an operations center that oversees enablement, training, change management, reliability, and transformation, while leading large-scale operational improvements, system migrations, and transformative tool deployments to reinforce our security mandate.





You'll work alongside passionate experts who combine operational depth with forward-thinking creativity. We bring together the stability of a national operation with the agility of a problem-solving hub, where ideas are valued and learning is constant.





The ideal candidate is a trusted project leader with hands-on experience managing operational improvements and transformation programs. You excel at connecting business and technical stakeholders, translating complex requirements into actionable plans, and applying proven change management expertise to ensure end-user success. With a calm, collaborative leadership style, you anticipate risks, defuse resistance, and keep teams focused on delivering results.

What you'll do

Lead end-to-end project execution and delivery of a portfolio, ensuring successful outcomes while keeping stakeholders consistently informed. Partner with diverse teams across our TELUS team to gather requirements and ensure no detail is overlooked. Translate concepts into compelling narratives and visual presentations for diverse audiences, incorporating storytelling to enhance understanding and engagement. Drive stakeholder engagement, governance frameworks, and decision-making, balancing competing priorities, making trade-offs, and guiding stakeholders under constraints. Proactively manage risks and dependencies, identifying, assessing, and mitigating potential issues to maintain project momentum. Coordinate resources and inter-team handoffs, ensuring seamless collaboration across multiple teams and functions. Build, maintain, and track project artifacts and performance metrics, including workback schedules, risk & issue logs, action logs, and KPIs, enabling progress tracking, data-driven adjustments, and clear reporting. Conduct post-implementation evaluation and lessons learned, capturing insights to improve future projects and processes. Handle stakeholder escalations and conflict resolution, facilitating consensus and maintaining alignment on project goals. Apply change management expertise to prepare end-users for new technology, working closely with training and change management teams. Develop comprehensive project and product launch strategies that drive adoption and reinforce operational success. Leverage strong communication and negotiation skills to secure alignment and buy-in on project strategy and execution.




Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Qualifications

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What you bring

Project management certification CAPM or Project+; preferred: PMP, PRINCE2, or equivalent. Minimum 2-5 years of experience supporting or managing projects, coordinating cross-functional teams, or delivering operational initiatives. Embodies values of trust, teamwork, integrity, and accountability, bringing authenticity and positive influence to the workplace. Strong negotiation, conflict resolution, and consensus-building skills. Skilled in risk management, trade-offs, and prioritization to deliver successful project outcomes. Demonstrated ability to coordinate resources, manage dependencies, and drive operational improvements, leveraging tools such as MS Project, Monday.com, Jira, Tableau, or equivalent. Exceptional stakeholder engagement skills, able to establish cross-functional alignment and influence outcomes. Skilled at asking targeted, insightful questions to guide stakeholders in analyzing their own needs, fostering a collaborative, coach-like approach to decision-making. Analytical skills, with the ability to conduct root cause and fit-gap analysis and make data-driven decisions. Experience in change management and facilitating end-user adoption Excellent written and verbal communication skills, including preparing creative and engaging presentations.

Great-to-haves

Agile and Scrum certifications (e.g., CSM, PSM, PMI-ACP) are a plus. Bachelor's degree in Business, IT, Engineering, or a related field, or equivalent experience. Bilingual fluency (English and French) is an asset


Salary Range: $77,000-$115,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.