Job Description

Location:
Mississauga, ON, CA Brampton, ON, CA Hamilton, ON, CA Edmonton, AB, CA, T5S 2L9 Vancouver, BC, CA London, ON, CA Calgary, AB, CA
Req ID: 49635
Jobs by Category: Operations
Job Function: Project Management
Status: Full Time
Schedule: Regular

Description

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Join our team and what we'll accomplish together

The Fibre Networks team is looking for a dynamic, enthusiastic and results driven individual with a proven track record to join our Fibre Order Based Drops (OBD) team. This team blends their mastery of network implementation with a passion for ongoing success and driving improvements in the customer experience. We embrace an ambitious yet friendly and open-minded culture that has supported our evolution into a highly engaged operationally focussed team in the TELUS PureFibre Community.





We're seeking a Project Management professional who thrives in a fast past complex environment and brings a strong customer focus to help drive exceptional customer outcomes. As a Project Manager II, you will oversee the execution and successful completion of our post build order based drops program with a partner vendor, bringing an enhanced focus on continuous improvement and innovation. You will be accountable for end-to-end delivery with your partner maximizing our first attempt success, while working alongside a collaborative and skilled team.

What you'll do

Accountable for end to end ownership of OBD delivery for your partner stream Track and monitor progress of execution of work to ensure ambitious first attempt (pass) success metrics are exceeded Responsible to manage the relationship and deliverables for partner vendors and internal stakeholders Review escalations and solve for customer services, taking lessons learned and seeing through implementation Analyze data, summarize and track information, and create reports and presentations Establish new business processes and lead innovations to improve cycle time, budget, reliability and engagement in a collaborative environment

Qualifications

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What you bring

Bilingual communication skills (verbal and written) in French and English Bachelor's degree in Business, Computer Science, Engineering, or equivalent education and/or relevant experience Minimum 3-5 years' work experience managing projects or leading cross functional teams Collaborative, highly motivated, creative and self-sufficient with the ability to multi-task and work successfully under pressure with a strong customer focus Demonstrated partner vendor management experience Experience dealing with ambiguous requirements and translating them into concrete outcomes Demonstrated leadership, problem solving, negotiation, communication and analytical skills with an attention to detail Excellent communication and collaboration skills - you can translate complex technical topics into easily understood concepts for our stakeholders and team members Stakeholder management experience including senior executives is an asset

Great-to-haves

Experience with software/tools such as: Outcome, JIRA, DOMO, MyWorld, Appian Project Management certification (PMP, Agile or equivalent)
Salary Range: $77,000-$115,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.