Job Description

About DKI Canada

DKI Canada is the leader in the Canadian property restoration with 74 locations from coast to coast. DKI provides restoration services to insurance, commercial and residential clients including; emergency response, water damage mitigation, fire and contents cleaning, mold remediation, complete reconstruction and much more, 24 hours a day, 365 days a year. DKI has developed a green program focused on using environmentally sustainable cleaning products and mitigating risk in environmentally sustainable ways. DKI returns damaged property to its pre-loss condition quickly and efficiently.

DKI has an outstanding reputation for providing excellent services to its customers and Members and the Project Manager is an integral position in delivering this value.

Position Title:

Project Manager

Location:

Guelph, ON.

Reporting To:

VP of Essential Services

Role Summary:

As the Project Manager, your primary objective will be to coordinate and oversee all aspects of insurance restoration projects, ensuring timely completion, adherence to quality standards, and exceptional customer service.

Responsibilities:

Project Management:

Develop detailed project schedules, budgets, and timelines for restoration activities. Collaborate with insurance adjusters, property owners, and other stakeholders to ensure clear communication and alignment of project goals. Work with Production Manager to supervise and oversee the work of subcontractors and restoration teams. Monitor project progress, identify potential issues, and implement corrective actions as necessary. Update workflow statuses in client platforms and internal Job Management system. Ensure compliance with safety regulations and industry standards throughout the restoration process.

Remote/ Temporary Project Management

Assist DKI Members with remote Project Management tasks, including project coordination, estimate writing, estimate reviews, etc. Mobilize to DKI Member locations to temporarily perform standard Project Management tasks

Estimating and Budgeting:

Conduct thorough damage assessments and estimate emergency, contents and restoration costs. Prepare accurate and detailed project budgets, taking into account labor, materials, equipment, and any additional expenses. Negotiate with suppliers and subcontractors to obtain competitive pricing for materials and services.

Documentation and Reporting:

Maintain comprehensive project documentation, including initial reports, daily logs, progress reports, photographs and videos. Prepare and submit detailed reports to insurance carriers, adjusters, and other relevant parties. Assist in the preparation of insurance claims by providing supporting documentation and cost breakdowns.

Customer Service and Satisfaction:

Act as the primary point of contact for property owners, insurance adjusters, and other stakeholders. Address any concerns, questions, or issues raised by clients in a prompt and professional manner. Ensure high levels of customer satisfaction through exceptional service delivery and quality workmanship.

Education, Knowledge and Experience required:

The ideal candidate will possess: Certification in construction management, engineering, or a related field (preferred). IICRC certifications (WRT, FSRT, ASD, CDS, HST) Proven experience in project management within the insurance restoration industry. Strong knowledge of insurance restoration processes, including estimating, scoping, and construction practices. Ability to mobilize quickly and work effectively in high-pressure, disaster-affected environments. Ability to work remotely, supporting DKI members when required. Excellent organizational and multitasking skills with the ability to prioritize tasks and meet deadlines. Strong leadership and communication skills, with the ability to effectively collaborate with diverse teams and stakeholders. Proficiency in project management software, Microsoft Excel and Word, and other relevant tools. Proficient in Xactimate and CoreLogic. Willingness to learn and utilize new technology. Valid driver's license and willingness to travel extensively as required. Additional duties as assigned
Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

Casual dress Company car Dental care Employee assistance program Extended health care Mileage reimbursement Paid time off RRSP match Vision care Work from home
Schedule:

Monday to Friday On call Weekends as needed
Work Location: Hybrid remote in Guelph, ON N1K 1S3